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Philips Complaint Investigator in Bothell, Washington


In this role you have the opportunity to turn data into information, information into insight and insight into driving key business decisions.

You are responsible for

  • Evaluating, investigating, tracking and completing complaints through effective and established complaint handling processes.

  • Ensuring accurate documentation of evaluation and investigation results with the assigned complaint records.

  • Participating and collaborating objectively with team members to achieve consistent process while identifying process improvements to drive efficiency and compliance.

  • Collaborating with a variety of diverse persons such as Engineers, Scientists, Clinical Specialists, Field Service Engineers, Professional Customers and Manufacturing personnel to facilitate the complaint investigation process globally.

  • Reviewing each complaint for and determine eligibility for adverse event reporting to worldwide regulatory agencies.

  • Preparing and submit adverse event reports to appropriate regulatory agencies.

  • Assisting in trending of complaints and collaborate with the appropriate groups to ensure accuracy of data.

  • Supporting reviews and audits as required.

  • Other projects assigned.

To succeed in this role, you should have the following skills and experience

  • BS in Physics, Mathematics, Computer Science, Engineering, or equivalent.

  • 3+ years of working in the Complaint Handling function

  • Technical expertise regarding data models, data mining and segmentation techniques

  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

  • Adept at queries, report writing and presenting findings

  • Knowledge of statistics and experience using statistical packages for analyzing data sets (Excel and its multiple layered formula, SAS etc)

  • Plus: Knowledge of and experience with reporting packages (Business Objects, QlikView, etc), databases (SQL, etc), programming (Python, XML, Javascript, or ETL frameworks)

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at on our career website, where you can read stories from our employee blog at . Once there, you can also learn about our recruitment process at , or find answers to some of the frequently asked questions at .

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.