Philips is a global leader in health technology, looking back on a 127 years’ history. Our vision is to make life better for people worldwide through meaningful innovation. Our focus is on innovating new approaches to global health challenges, enabling better health and better care at a lower cost.
The main purpose of the job:
Perform preventative maintenance, installation, service and repair on core PHILIPS medical devices (CT, MR, IGT, DXR, US and MA&TC) and identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate Service and Sales personnel in line with valid PHILIPS policies and by means of his technical knowledge.
You are responsible for:
Installation of PHILIPS equipment according to standards with respect to quality and installation time as set by PHILIPS.
Provision of required preventative maintenance, factory modifications within the scheduled time and to the quality standards set by PHILIPS.
Diagnostics & resolution of equipment problems, supported by technical support engineers, helpdesks and service logistics.
Utilization of the call escalation process and communicates customer issues to optimize customer uptime and satisfaction.
To be a professional representative for PHILIPS with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PHILIPS policy and targets.
Following PHILIPS safety standards including health and safety regulations and in the event of hazards or accidents to take immediate control of the situation.
Keeping abreast of new technologies likely to affect PHILIPS range of products.
Following the company quality regulations (ISO 9001, 13485; PQA; TQM) and internal directives and procedures.
To succeed in this role, you should have the following skills and experience:
Bachelor’s degree in Biomedical Engineering, Electronics or related technical field.
Structured and logical thinking.
IT savvy and quick to learn.
Willing to travel up to 50% of the time.
Excellent communication skills in Romanian and English.
In return, we offer you
A path towards your most rewarding career. Philips is growing its capability enterprise-wide. Succeeding in this role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .