Philips Customer Service Specialist in Budapest, Hungary

Grade 40 due to additional office support tasks

  • Areas of responsibility:

  • Customer Care Coordination

• Answer customer calls and register them in the service management system

• To provide planning and coordination of Field Service Engineer’s service activities

• Annual preventive maintenance arrangements with customers

• Handling of job sheets of Field Service Engineers

Spare parts Logistics

• Identify delivery issues in an early stage and take corrective actions timely by working closely together with suppliers and physical distribution to resolve these supply issues

• Track and trace spare parts

• Actively participate in Customer Services logistics improvement projects

• Coordinate warehouse activities (if applicable)

• Inventory management

• Coordinate outbound delivery

• Follow up hold procedure in case of hazard situations

• Coordinate final delivery at customer site

• Follow up in case of missing, damaged or wrong deliveries

• Incoming invoice handling, checking, registration

• Handling of 3rd party orders

Time & Material (T&M) quote creation

• Create a T&M quote based on requested services from a customer

• Get T&M quote approved by Customer Service Delivery Manager

• Send the approved T&M quote to the customer

Field Change Order (FCO) Coordination

• Create SWO for affected equipment based on the Unit Affected List (UAL) as provided by the Technical Support Specialist

• Coordinate FCO parts ordering

• Provide open FCO report to CS & Operation Managers

• Manage the progress of the FCO completion status and escalate before they are overdue

• Archive FCO documents as signed off by FSE’s

• Maintain FCO track

Reporting

• Generation and update of needed daily/weekly/monthly reports (WIP, open order report, PA Tool report etc.

• Month End closing reports (WIP, ETTR, Efficiency, spare part consumption, stock report etc.)

• Preparing of statistics data as required by management

Quality & Regulatory

• Follow all relevant business and Q&R policies and procedures and when requested participate in reviews and follow-up actions

We are looking for

Experience:

  • Higher education (economic, technical preferably)

  • 2+ years of proven successful experience in Customer Service or Order Desk

  • Fluent Hungarian and English.

  • Advanced PC user (MS Excel, PowerPoint, Access; SAP)

  • Excellent analytical skills

Competencies:

  • Excellent communication skills

  • Proactive behavior in order to reach commitments

  • Open minded, change agent

  • Cross sector mindset

  • Team player

In return, we offer you

A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .