Philips Customer Service Manager South LATAM (Argentina) in Buenos Aires, Argentina

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Responsibilities:

  • Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.

  • Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients.

  • Develops customer service department procedures.

  • Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries.

  • Reviews guarantee claims.

  • Develops and manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.

  • Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

What we're looking for:

Experience with Customer Services in Health environment (preferably).

Large experience as a team leader.

Regional leadership experience.

Finance Background (option).

English advanced/fluent.

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