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Philips Field Service Engineer in Jeju in Busan, South Korea


Field Service Engineer in Jeju

• Install Philips Health Systems’ equipment according standards with respect to quality and installation time as set by PH • Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH • Perform corrective maintenance, supported when necessary by tier-2 support helpdesk • Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards • Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned • Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization • Keep abreast of new technologies likely to affect PH range of products • Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets • Responsible for executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies • Responsible for completeness and accuracy of service records with particular attention to test & inspection results • Responsible for adopting appropriate ESD control while servicing PH equipment • Responsible for using appropriate electronic measurement equipment in calibration controlled cycle • Responsible for reporting identified device safety issues according to applicable PH quality standard policy • Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner