Philips Collections Specialists – 1 year contract (possibility to extend into permanent position) - Philips HealthTech – Cairo, Egypt in Cairo, Egypt

Proven experience as a Collection Specialist or similar role

Knowledge of billing procedures and collection techniques (e.g. skip tracing)

Familiarity with laws related to debt collection (e.g. FDCPA)

Working knowledge of MS Office and databases

Comfortable working with targets

Patience and ability to manage stress

Excellent communication skills (written and oral)

Skilled in negotiation

Problem-solving skills

High school diploma; Associate’s/Bachelor’s degree is a plus

Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team. We have over 80,000+ brilliant people around the world but are always looking for more. Like-minded, motivated, focused minds to join us in creating a healthier, more connected society while transforming themselves personally and professionally.

Philips Africa comprises all 54 countries of Africa, from the Cape to Cairo, and from the Atlantic to the Indian Ocean. Philips Africa is headquartered in Johannesburg, South Africa and it has a direct presence in four other African countries, in the cities of Accra, Casablanca, Cairo and Nairobi.

Currently we have several opportunities for dynamic Collectors to join our Health Tech team in Cairo – Egypt.

As a Collection Specialist you will manage & organize the Collections and Queries activities according a clear policy in terms of efficiency (priority setting, to do lists, shared customers, registration & follow up) and effectiveness (minimal overdues and queries). You will Receive predetermined work assignments that are subject to a high level of control and review. You will use established guidelines, procedures and policies in order to minimize the outstanding receivables and the day’s sales outstanding.

Job placement in the organisation: Reports to the Collection Lead.

You are responsible for:

  • Executing the collection process for all customers

  • Meeting and achieving the monthly targets.

  • Following up and providing daily updates for collections

  • Establishing and maintaining customer relationship.

  • Deposit checks in the banks and provide remittance clear advice.

  • Communicating invoices disputes with owners and follow up for dispute resolution

We are looking for:

  • At least 1 year + of proven experience as a Collection Specialist or similar role preferable with medical companies or hospitals

  • Knowledge of billing procedures and collection techniques

  • Familiarity with laws related to debt collection

  • Working knowledge of MS Office and databases is a plus

  • Comfortable working with targets

  • Patience and ability to manage stress

  • Excellent communication skills (written and oral) – good command of English would be a plus

  • Skilled in negotiation

  • Problem-solving skills

  • High school diploma; Associate’s/Bachelor’s degree is a plus

In return, we offer you:

New challenges in our dynamic organization. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees. We offer a career with a positive and supportive atmosphere in which to develop your talents further.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .