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olutions across the <a href="" target="_blank">health continuum </a>. Our people experie

Job Information

Philips Technical Account Manager in Cambridge, Massachusetts


In this role, you have the opportunity to

  • Be passionateabout Client Experience. You must own and drive the relationship with our client throughout their lifecycle with us. This does not mean you will always say yes to our clients, but, to be passionate about managing their experience with our services even when we must say no or things go wrong

  • You must be responsive, flexible and able to communicate effectively with our clients building a positive relationship with them. This is not always easy, but you will be passionate about the challenge

  • Demonstrate ability to integrate strong and clear business rationale into sound decision making

  • Be comfortable working across time zones and through ambiguity with the drive to find resolution

  • You must have a demonstrated ability to manage multiple complex projects and client portfolios. This includes developing and executing against comprehensive project plans while actively managing project risk

  • Have the technical acumen to understand HSDP services, educate and discuss the platform with our clients. Your technical ability will assist you in representing client needs and issues within HSDP

  • Possess the ability to work in a fast-paced environment with solid experience in change management

  • Possess a combination of well-rounded technical knowledge in Cloud technologies and of Application Operational Support. You will use this ability to facilitate and coordinate a diverse group of teams in support of our platform and clients across multiple business units, including product management, development, implementation/services, product support teams, as well as business functions such as contracts/legal, finance, and quality and regulatory

  • Possess an ability to effectively communicate status to all project sponsors and stakeholders, coordinate activities across teams and drive projects to successful completion on time and of high quality

  • Champion for the application of best practices and process innovation which meets business and customer goals and objectives while ensuring compliance with international and domestic quality

We are looking for

  • Bachelor’s degree or 7+ years of relevant work experience

  • Technical aptitude and familiarity with the design and utilization of complex systems, specifically an understanding of Cloud technologies and Operational Support for Platform as a Service (PaaS) and Software as a Service (SaaS)

  • Proven ability to influence others, facilitate agreement among stakeholders with different interests

  • Demonstrated leadership skills, excellent written and verbal communication skills, ability to build relationships and effective organizational skills.

  • Proven track record of complex and creative problem solving and the desire to create and build new processes

  • Possess excellent business judgment, strong written and oral communication skills, and a practical, common sense approach to getting things done

Preferred skills

  • Demonstrated understanding of regulated environment - familiarity with ISO27001/27018, HIPAA and HiTrust

  • Experience working with Scaled Agile

  • Project Management Professional (PMP) certified a plus

In this role we offer you

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .

Find out more info about Philips at

Ready to start improving lives by putting your personal skills & passions to work?

Apply Today!

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.