Philips Clinical Specialist, Patient Care Monitoring in Canada - Home Based, Ontario


Job Title

Clinical Specialist, Patient Care Monitoring

We challenge you to join our Healthcare team as a Clinical Specialist, Intensive Care within our PCMS (Patient Care Monitoring Solutions) Division. The position is remote based position located in our Alberta, Canada region.

Job Description

You will combine your interpersonal, clinical, and sales skills with our robust learning and development programs and commitment to on-the-job training, to help build our company’s position in the market. You are responsible for pre-sales support and customer education

This is a home-based position, with preference for Alberta, Ontario. You will represent Philips Healthcare with our Hospital and Private Market Customers primarily in Ontario while providing assistance nationally.

You are responsible for (but not limited to):

  • Serve as the primary clinical liaison to PCMS (Patient Care & Monitoring Solutions) customers; customer services; sales organization during multiple phases of the sales and implementation processes through the life cycle of Patient Monitoring systems

  • Manage multiple projects related to education and configuration requirements to allow revenue recognition to occur; assess customer education needs, plan, design and deliver equipment and application education

  • Consult with customers regarding equipment configuration and system requirements and perform or design multiple configurations; design and deliver revenue generating new product ideas

  • Apply product and clinical knowledge to troubleshoot and solve problems; be the clinical conscience to Philips; establish and maintain strong working relationships with key internal partners and customers

  • Demonstrate excellent communication skills and develop strong business relationships with customers to understand needs, business drivers, and develop training solutions that lead to a superb customer experience with the delivery of presales, installation, and post-installation support

  • Maximize the customer experience by presenting a coordinated and efficient One Philips approach with the Sales and Service Team

  • Facilitate the resolution of customer issues, leveraging the internal team and Philips support functions and follow the technical/clinical escalation and customer feedback processes.

Own Your Performance & Development

  • Take responsibility for your own personal and professional development. Maintain deep knowledge of product line (functional) as well as competitive position.

  • Demonstrate the Philips behaviors as well as the following competencies: time management, decision quality, interpersonal savvy, drive for results, conflict management, functional/technical skills, process management, dealing with ambiguity, problem solving, written communication, and presentation skills. Those in leadership positions must additionally demonstrate business acumen, developing direct reports and others, organizing, building effective teams, command skills, and hiring and staffing

  • Complete all associated corporate and department administrative tasks in a timely manner with adherence to policies, procedures, and guidelines. Use sales and administrative tools effectively.

To succeed in this role, you will have the following skills and experience

  • Knowledge of at least one basic or advanced applications on Philips monitoring equipment is preferred

  • Certification and registration in good standing as a Registered Nurse

  • Experience in Intensive/Critical Care

  • Home base located in Alberta , Canada

  • Knowledge and experience of adult teaching, training delivery, and techniques is preferred.

  • Sales experience or translatable skills are preferred.

  • Extensive overnight travel is required (80%). Some weekend travel as well as Canada and USA travel is required

  • Computer proficiency using Microsoft Office products is required.

  • Ability to utilize problem-solving, critical thinking, and priority-setting skills.

  • Strong interpersonal communication and organizational skills.

  • Self-motivated and ability to work effectively independently and in a team environment. Our Offer: Here at Philips WE ARE Working Together for a Better Tomorrow:Philips' dedication to enriching lives is reflected in our company, our solutions, and a commitment to our people. Philips products lead to improved healthcare, faster diagnosis and better patient outcomes. Philips employees change lives every day.Enjoy endless opportunities to learn, and develop your career in the directions to which you aspire. Philips Healthcare is a place where you will work with others whose far-reaching ideas and accomplishments have impacted over 200 million lives already. Please help us determine what’s next. Your ideas and ability to deliver will help to transform the future of healthcare, and allow you to create your own legacy. Thanks to our employees, we are at the forefront of the Healthcare industry. Healthcare providers, backed by our many market-leading solutions, are able to diagnose confidently, improve care, and increase the quality of life for patients across North America each and every day.Philips Electronics Ltd is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection.