Philips Clinical Specialist - Interventional Cardiology (Montreal) in Canada - Remote Based, Canada
Clinical Specialist, Interventional Cardiology (Montreal Region)
We are looking for a dynamic Clinical Specialist to support to our customers in the Quebec and Eastern region. This is a home base opportunity located in Montreal, Quebec.
In this role, you will have the opportunity to:
Join the Clinical Applications department in Canada where teams of over 35 Clinical Specialists provide ongoing support to several modalities. You will work alongside the larger Canadian Sales and service teams for customer satisfaction.
You are responsible for (but not limited to):
Providing pre/post-sales support and customer education for our IGT Devices Product Portfolio
Primary Liaison for Customers and Internal Team during Multiple Phases of the Sales and Implementation Processes
Confirm product or solution is ready for use and perform clinical configuration and set-up as required
Provide Customer Education; schedule and deliver onsite applications training, go-live, and ongoing support to end user clinicians on the effective and efficient use of Philips products according to guidelines and proactive training plan and/or workflow analysis
Pre-Sales Support: assist Account Team with customer presentations, demonstrations, trials, site visits, trade show support, and education events, specifically focused on the clinical and technical components of the value proposition.
Communicate and collaborate with internal partners to establish customer qualification for solution needs and drive value and resolution of customer and relevant clinical issues
Collaborate on furthering business priorities, new product introductions, and BIU related projects as required.
Share knowledge, experiences, and best practices with internal colleagues
Assist as requested with the clinical and technical product input for an RFP, and configuration of quotation and order
You will own how the Customer Experiences Philips:
Demonstrate excellent communication skills and develop strong business relationships with customers to understand needs, business drivers, and develop training solutions that lead to a superb customer experience with the delivery of presales, installation, and post-installation support. Maximize the customer experience by presenting a coordinated and efficient One Philips approach with the Sales and Service Team
Facilitate the resolution of customer issues, leveraging the internal team and Philips support functions and follow the technical/clinical escalation and customer feedback processes
Own Your Performance & Development:
Take responsibility for your own personal and professional development
Maintain deep knowledge of product line (functional) as well as competitive position
Demonstrate the Philips behaviors as well as the following competencies: time management, decision quality, interpersonal savvy, drive for results, conflict management, functional/technical skills, process management, dealing with ambiguity, problem solving, written communication, and presentation skills
Must have strong business acumen, developing direct reports and others, organizing, building effective teams, command skills, and hiring and staffing
To succeed in this role, you will have the following skills and experience:
Bilingual French and English is required
Certification and registration in good standing with credentialing body as a Nurse (RN), X-Ray technologist
Home base located in Montreal is preferred
Minimum 3yrs to 5yrs of clinical experience working in the modality or equivalent as a field application specialist
Experience with guide wires, pressure wires preferredKnowledge of at least one Philips IGT Devices products - CORE IVUS system
Knowledge and experience of adult teaching, training delivery, and techniques is preferred.
Must be comfortable with extensive travel; some overnight and weekend travel within Canada and USA will be required
Computer proficiency using Microsoft Office products is required. Computer software installation and configuration skills an asset
Must display strong, critical thinking, and priority-setting skills
Ability to manage multiple projects related to education and configuration.
In return, we offer you
A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities. The Clinical Specialist role will give you the opportunity to take your career to the next level in a world leading organization that is backed by a stable 120-year legacy of innovation. Here, you’ll go as far and as wide as you aspire. We make sure of it through support of a formal development planning process, as well as countless opportunities to expand your knowledge and skill set through resources such as the Learning@Philips program, tuition reimbursement and/or mentor relationships
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .
Philips Electronics Ltd is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process
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