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Philips Account Manager Ultrasound in Cape Town, South Africa


You will report to Business Manager Ultrasound, Southern Africa

Your challenge

Responsible for maximizing order intake, sales, price realization and customer satisfaction whilst developing and optimizing the customer relationship in order to ensure the long term profitability in the defined number of accounts.

In this role, you have the opportunity to

  • Accountable for maximizing order intake, sales (incl. POS Service Contracts) and price realization at the assigned accounts within the district

  • Ensure continuity of the relationship with the accounts and operates at multiple levels in the accounts’ organizations, but also facilitates the executive level interfaces between company and the accounts

  • Prepare the annual account plan in line with the regional strategy and execute at district level

  • Contribute to the development and implementation of local marketing strategies

  • Responsible for filling the funnel management tool and systematically analyzing win & loss deals, expectations, customer satisfaction (NPS), market, competition and trends

  • Responsible for the sales forecast at the assigned accounts

  • Lead the account teams, organize the necessary actions and makes sure the required results are met in time

  • Collaboration with channel partners where required

  • Coordinate all internal necessary resources to obtain objectives and where necessary involves others where necessary

  • Ensure quotations are completed and delivered within time limits

  • Ensure that completed quotations are based on a solution / configuration compliant to specifications validated by the Business, and it is properly reviewed by Operations for feasibility and accuracy prior to being issued

  • Ensure any third party product included in the solution and not part of the catalogue is properly validated for compatibility / compliance of specifications

  • Responsible for reporting customer feedback according to applicable quality Standard policy and follow up relevant assigned quality & regulatory training in a timely manner

  • Provide dedicated support to assigned accounts to ensure timely handover of the signed customer acceptance document and support collecting Accounts Receivable (AR)

  • Order intake, price realization and sales

  • Customer Satisfaction (NPS)

  • Forecast accuracy and CRM funnel management information

  • Socket retention rate & Installed base development

  • Customer Services Contracts

  • Clean orders (Order Data Sheet)

To succeed in this role, you should have the following skills and experience:

  • Minimum undergraduate qualification in cardiac echo, radiography ultrasound or sonography

  • Minimum 3 years’ experience in clinical environment preferably in hospital setting

  • It is preferable if the candidate is able to perform cardiac, abdominal and obstetrics / gynae scanning in order to be able to adequately demonstrate and train customers on the correct operation of our products.

  • Sales experience in Healthcare and Business to Business experience advantage

  • Experience with consultative selling

  • Tenacious, and aggressive towards achieving business objectives

  • Fast paced problem solver

  • Collaborator and team player

  • Advanced level of communication, presentation and negotiation skills.

  • Strong understanding of the business development cycle

  • Ability to effectively manage assigned territory

  • 10 % travelling requirements

In return, we offer you a path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

Employment Equity

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Only apply for this role if you are a South African Citizen by birth or Naturalization prior to the 27 April 1994.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at on our career website, where you can read stories from our employee blog at . Once there, you can also learn about our recruitment process at , or find answers to some of the frequently asked questions at .