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Philips Technical Consultant in Chengdu, China


In this role, you have the opportunity to

Deliver professional service to customers including pre-selling support, project Implementation, and 2nd line post service in organization. This position is very important to ensure project delivery and technical support, and is playing a very important role in the growth of customer service business.

You are responsible for

  • Serves as the technical resource for implementing solutions that require analysis of situations or data, and an in-depth knowledge of the solution.

  • Prepares site assessments.

  • Provides technical review of system configurations to ensure viability of system performance.

  • Prepares as-built drawings to document work completed during project or particular job.

  • Resolves complex customer issues requiring independent judgment based on strong IT knowledge and skills.

  • Provides remote and on-site technical support to installed customer base.

  • Instruct customers in the operation and maintenance of the Philips solution.

  • Escalates any technical configuration that is not consistent with technical standards.

  • Demonstrates skills of an IT professional with an in-depth understanding of the Philips' Product(s), IT industry practices and company policies and procedures.

  • Delivers customer projects that require analysis of situations and full understanding of the solution being implemented.

  • Exercises independent judgment to adapt to typical variances in the customer environment for obtaining effective results.

  • Properly completes assigned project activities with responsibility for results within project work estimates and defined delivery methods

  • Works in conjunction with internal project managers, clinical application consultants, field service engineers, senior Technical Consultants, third-party entities, and customer technical lead.

  • Provides regular status of installation activities to project manager, other team members, and functional manager.

  • Collaborates with Philips Solution Architects to assist in the solution selling process.

You are a part of

Professional Services Delivery Team

To succeed in this role, you should have the following skills and experience

  • Bachelor’s degree in Electrical Engineering, Electrical Engineering Technology, Information Systems Technology, Software Engineering, Computer Science or related field preferred; or two years formal education combined with appropriate high tech-related experience.

  • Demonstrated knowledge and/or advanced certifications in specific areas of expertise such as:

  • Systems (Operating System, Virtualization, Database, Security, Cloud)

  • Networks (Hardwired devices, Wireless, VPN, Hardware (e.g., routers, switches, etc.), Assessment and troubleshooting).

  • Integration (HL7, API, Device data transfer HL7 certification is preferred.

  • Data Mining (Relational database, Architecting query design based on customer requirements, Query development, Scripting and testing, Troubleshooting)

  • Previous experience working in a hospital, technical or customer service environment.

  • Training / experience in troubleshooting and resolving complex technical problems

  • Excellent customer service skills and ability to effectively communicate with customer.

  • Deliver required results with high levels of customer satisfaction, both internal external.

  • Demonstrates punctuality and efficient work habits. Able to self-direct and to effectively manage priorities.

  • Strong organizational, time management and planning skills in order to be successful in a role performing a wide variety of tasks associated with varying customer needs, and an ability to change focus quickly as demands change.

In return, we offer you

A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at on our career website, where you can read stories from our employee blog at . Once there, you can also learn about our recruitment process at , or find answers to some of the frequently asked questions at .