In this role, you have the opportunity to
Deliver professional service to customers including pre-selling support, project Implementation, and 2nd line post service in organization. This position is very important to ensure project delivery and technical support, and is playing a very important role in the growth of customer service business.
You are responsible for
Serves as the technical resource for implementing solutions that require analysis of situations or data, and an in-depth knowledge of the solution.
Prepares site assessments.
Provides technical review of system configurations to ensure viability of system performance.
Prepares as-built drawings to document work completed during project or particular job.
Resolves complex customer issues requiring independent judgment based on strong IT knowledge and skills.
Provides remote and on-site technical support to installed customer base.
Instruct customers in the operation and maintenance of the Philips solution.
Escalates any technical configuration that is not consistent with technical standards.
Demonstrates skills of an IT professional with an in-depth understanding of the Philips' Product(s), IT industry practices and company policies and procedures.
Delivers customer projects that require analysis of situations and full understanding of the solution being implemented.
Exercises independent judgment to adapt to typical variances in the customer environment for obtaining effective results.
Properly completes assigned project activities with responsibility for results within project work estimates and defined delivery methods
Works in conjunction with internal project managers, clinical application consultants, field service engineers, senior Technical Consultants, third-party entities, and customer technical lead.
Provides regular status of installation activities to project manager, other team members, and functional manager.
Collaborates with Philips Solution Architects to assist in the solution selling process.
You are a part of
Professional Services Delivery Team
To succeed in this role, you should have the following skills and experience
Bachelor’s degree in Electrical Engineering, Electrical Engineering Technology, Information Systems Technology, Software Engineering, Computer Science or related field preferred; or two years formal education combined with appropriate high tech-related experience.
Demonstrated knowledge and/or advanced certifications in specific areas of expertise such as:
Systems (Operating System, Virtualization, Database, Security, Cloud)
Networks (Hardwired devices, Wireless, VPN, Hardware (e.g., routers, switches, etc.), Assessment and troubleshooting).
Integration (HL7, API, Device data transfer HL7 certification is preferred.
Data Mining (Relational database, Architecting query design based on customer requirements, Query development, Scripting and testing, Troubleshooting)
Previous experience working in a hospital, technical or customer service environment.
Training / experience in troubleshooting and resolving complex technical problems
Excellent customer service skills and ability to effectively communicate with customer.
Deliver required results with high levels of customer satisfaction, both internal external.
Demonstrates punctuality and efficient work habits. Able to self-direct and to effectively manage priorities.
Strong organizational, time management and planning skills in order to be successful in a role performing a wide variety of tasks associated with varying customer needs, and an ability to change focus quickly as demands change.
In return, we offer you
A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .