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Job Information

Philips Sleep Support Assistant in Chichester, United Kingdom

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In this role, you have the opportunity to focus on supporting patients on the Sleep Support Service with accurate, relevant and timely advice for their query. The role will include supporting the patient throughout their therapy journey. Full and in-depth training on the therapy products and sleep disorders will be provided.

The Sleep Support Assistant will be expected to maintain a polite, courteous and professional manner whilst dealing with enquiries, processing orders and working with other teams.

The hours for this role will be 11am to 7pm based at our Tangmere site.

We support NHS staff by supplying masks and devices, taking care of administrative tasks, gathering patient data and dealing with patient enquiries.

You are responsible for:

  • Ensuring that all (primarily telephone) enquiries from both patient and NHS hospital staff are handled correctly; providing the customer with the most appropriate advice for the query.

  • Logging of customer complaints received according to company procedure.

  • Maintain full, up to date knowledge of all products and the disorders they are used to treat, seeking additional training as required.

  • Ensuring all notes and updates are applied in a timely manner to the patient information systems (The Sleep Support Portal, SAP, Encore Anywhere) on a daily basis.

  • Maintaining a polite, courteous and professional manner at all times.

  • Other duties as may be required from time to time, to ensure the efficient running of the business functions and department.

You are part of Sleep Support Team, which are an extension of the support that the NHS offer their patients with Sleep Disorders. The Sleep Support Team is on hand to give advice, answer questions and spend as much time as the patients need on their journey to compliance and better sleep.

To succeed in this role, you should have the following skills and experience:

  • Experience within a telephone based customer services role

  • Excellent communication skills

  • Competent with Microsoft outlook word and excel

  • Aptitude for technical information

  • Computer literate with good typing skills

  • GCSEs at C grade or above (or equivalent)

In return, we offer you

A Base Salary of £20,000 and the Base Salary is one element of the overall Total Reward Package at Philips therefore the actual annual compensation is competitive and depends on skills and performance, including quarterly sales incentive and annual sales incentive. A TA Consultant will be able to outline further the benefits of a career at Philips.

A path to further career development in Philips, you will be the direct customer interface managing some of our most important relationships. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities. Furthermore, Philips University is available to all employees for learning and development opportunities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website. Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .

Equal opportunities

Philips are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Should you require any reasonable adjustments to enable your participation in the interview process, please advise us of this upon application.

Please apply on-line – Good Luck!

Recruitment agencies: we are fortunate enough to receive lots of fantastic applications for our brand, however when we use agencies we have a PSL in place so please do not contact hiring managers or the recruitment team directly. Unfortunately we are not able to respond to you and cannot accept speculative CV’s as way of introduction.

Recruitment agencies: we are fortunate enough to receive lots of fantastic applications for our brand, however when we use agencies we have a PSL in place so please do not contact hiring managers or the recruitment team directly. Unfortunately we are not able to respond to you and cannot accept speculative CV’s as way of introduction.

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