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Philips Clinical Professional Services Workflow Optimization Thought Leader (Monitoring & Analytic) - National in Cleveland, Ohio


In this role, you have the opportunity to

We challenge you to thoughtfully innovate new clinical professional services with a goal of revenue growth and customer intimacy within Monitoring & Analytics Customer Services. You will capitalize on your deep industry knowledge in the area of clinical workflow optimization to build relationships with customers. You will be charged with ensuring growth opportunities are identified, incubated, nurtured and refined resulting in new services offerings that focus on outcomes. You will be a member of a team of thought leaders that ultimately design and develop professional services that focus on clinical outcomes and clinical transformation in our changing healthcare environment.

You are responsible for

  • Understanding at a very deep level, aspects of clinical workflow and workflow optimization methodologies

  • Participating in industry activities to be regarded and respected as a leader in the workflow optimization arena

  • Build strong relationships with customers around workflow optimization to identify and iterate professional services offerings

  • Leading customers to vision the possibilities in the “what could be” state and build roadmaps and services offerings to help them get there

  • Using your expertise of Philips monitoring products and capabilities, consider options for solving customer challenges in workflow optimization

  • Display knowledge of healthcare outcomes measurements and measurement systems

  • Pursue opportunities for academic, industry publishing

  • Making our customers—and Philips—think differently about future product and services innovation and strategy in the arena of workflow optimization

  • Using creative strategies for uncovering customer issues and then applying analytical skills to document the costs to customers for failing to change

  • Applying change management techniques to build services offerings that lead to clinical transformation and change adoption

  • Translating professional services opportunities into tangible revenue growth

  • Collaborating with a team of thought leaders focused on Clinical Professional Services, as well as teams focused on IT Professional Services, Services, Sales, Business Unit leaders

  • Partnering with Services Marketing to ensure alignment of services offerings and ideas with initiatives within the larger Clinical Services business

  • Delivering the services within the workflow optimization focus and/or developing others to deliver value to customers

  • Interfacing with customer executives and clinicians to position our services and represent the organization

You are a part of

An organization passionate about patients, care providers interacting with them, and improving customer outcomes. You will be engaged with a team committed to building a new clinical professional services business as an important facet of a transforming customer services organization.

To succeed in this role, you should have the following skills and experience

  • Bachelor’s Degree required

  • Master’s Degree or Doctorate preferred in Nursing, Healthcare Quality or Safety, Business or other related discipline

  • 10+ years of clinical experience in Nursing, nursing leadership, services delivery, professional services, clinical transformation, or consulting

  • Active RN licensure

  • Recognized in the healthcare industry or industry publications preferred

  • Consulting mindset

  • Must have proven experience and education in value stream mapping, Lean, workflow mapping, and workflow optimization projects

  • Customer focused/customer experience/customer mindset

  • Demonstrated use of analytical thinking to influence meaningful change in clinical environments

  • Proven/demonstrated experience in using data analysis to propose recommendations for change in clinical practice or workflows

  • Demonstrated experience influencing changes in clinical workflows or implementing change in clinical workflows

  • Leadership skills—able to influence change and move teams forward

  • Strategic view of services and the role that professional services can play in improving the customer experience and growing revenue

  • Customer focus and experience interfacing with healthcare customers and decision makers

  • Influence skills

  • Advanced computer skills – proficiency in Visio, Microsoft Office, including Excel, PowerPoint and Word

  • Exceptional communication skills—written and verbal

  • Willingness to travel overnight 70% of the time—National position

  • This position will require you to meet all customer specific mandates such as vaccinations and or screening tests.

In return, we offer you

A role that will challenge you to build deep customer relationships in order to build products that deliver significant value. You will be part of a team to set the course for our team developing professional services. Your deep industry knowledge, consultative focus, healthcare passion and service mindset will be strengthened and you will be on the forefront of new services development. Philips' dedication to enriching lives is reflected in our company, our solutions, and a commitment to our people. Philips products lead to improved healthcare, faster diagnosis and better patient outcomes. Philips employees change lives every day.

This is a remote/home based position.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at on our career website, where you can read stories from our employee blog at . Once there, you can also learn about our recruitment process at , or find answers to some of the frequently asked questions at .

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It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.