In this role you have the opportunity to
Support Philips Imaging Systems business in Qatar and in Gulf region. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, maintain equipment at customer sites and effectively participate in the company growth.
You are responsible for
Installing Philips Healthcare (PH) equipment according standards with respect to quality and installation time as set by PH
Performing planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH
Performing corrective maintenance, supported when necessary by tier-2 support helpdesk
Demonstrating commitments to meet customer needs and requirements by ensuring all given quality standards
Submitting timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned
Being aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits and providing feedback and recommendations to the management, relevant people within the organization
Supporting the District Customer Services & Operations Manager and the Customer Services Account Manager
Executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies
You are a part of
Our Global Sales and Service organization, and to be challenged to drive our best-in-class reputation through top customer experience ratings.
To succeed in this role, you should have the following skills and experience
Degree level in Engineering,
Minimum 5 years experience in maintenance and troubleshooting of technical complex systems with Healthcare industry in IXR & DXR,
Additional MRI/CT experience is a plus,
Fluent in English both verbal and written in addition to local language
In return, we offer you
A path towards your most rewarding career. Succeeding in this role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities. Furthermore, Philips University is available to all employees for learning and development opportunities.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .