Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team. We have over 80,000+ brilliant people around the world but are always looking for more like-minded, motivated, focused minds to join us in creating a healthier, more connected society while transforming themselves personally and professionally.
Philips Africa comprises all 54 countries of Africa, from the Cape to Cairo, and from the Atlantic to the Indian Ocean. Philips Africa is headquartered in Johannesburg, South Africa and it has a direct presence in four other African countries, in the cities of Accra, Casablanca, Cairo and Nairobi.
Currently we have the opportunity for a dynamic Customer Care Centre Intern to join our team in Egypt.
As a Customer Care Intern you will be responsible for executing all operational activities in the Customer Care Center ensuring maximum customer satisfaction by excellent customer call management.
You will report to the Customer Care Centre Manager.
You are responsible for:
Customer Care Coordination
Answer customer calls and register them in the service management system
Determine the routing of the customer call depending on the customer’s request and contract obligations
Create service work orders if necessary
Manage the progress of the customer call and escalate if service levels are in danger Order Closure
Manage work in progress by reviewing the status of all service work orders and take appropriate actions to push service work orders to the next status. Create service work orders and invoices in the service management system
Change the status of service work orders
Make appointments with customers about Field Services Engineer (FSE) visits
Order spare parts
Escalate if service levels are in danger
To succeed in this role, you should have the following skills and experience:
Vocational level education or equivalent
Experience in Customer Services or Customer relations
Fluent in English, verbal and written in addition to local language
In return, we offer you
Describe in two to three lines what tangible and intangible benefits the incumbent will gain in this role. Use our Employer Value Proposition (EVP) themes and information gathered in the RSM as input sources.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there,you can also learn about our recruitment process , or find answers to some of the frequently asked questions .