Philips Interns/Postgraduates, Delta Egypt in Egypt - Home Based, Egypt

FST

You will be reporting to the CS Team lead, Delta, Egypt

Your challenge

Attending all service activity together with Philips FSE and follow program instructions.

In this role, you have the opportunity to

  • Align with CC to attend Installations of Philips Healthcare (PH) equipment according standards with respect to quality and installation time as set by PH

  • Align with FSE to attend maintenance and equipment modifications within the scheduled time and to the quality standards set by PH

  • Align with FSE to attend corrective maintenance, supported when necessary by tier-2 support helpdesk

  • Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards

  • Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned

  • Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization

  • Support the District Customer Services & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.

  • Use company property with care to ensure optimal results with minimal operational costs

  • Keep abreast of new technologies likely to affect PH range of products

  • Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets

  • Responsible for executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies

  • Responsible for completeness and accuracy of service records with particular attention to test & inspection results

  • Responsible for adopting appropriate ESD control while servicing PH equipment

  • Responsible for using appropriate electronic measurement equipment in calibration controlled cycle

  • Responsible for reporting identified device safety issues according to applicable PH quality standard policy

  • Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner

You are a part of Customer Service team with clear goal to deliver high quality and performance service with high customer satisfaction

To succeed in this role, you should have the following skills and experience:

  • Bachelor Degree of Biomedical Engineering or electronics engineering or equivalent

  • Fluent in English, verbal and written in addition to local language

  • Have good communication and problem solving skills

In return, we offer you the opportunity not only to work in a multinational company to understand how the sophisticated policies and processes are setup, but also to contribute to the innovation of the business through the development of Procurement strategies in the area of Indirect Materials, Services and Market Procurement Projects. Are you up to the challenge?

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .