In this role, you have the opportunity to
Use your communication skills to help colleagues from all over Europe with HR related questions. You will be the contact point for General Management, HR managers and Employees. We invite you to embrace the challenges of communicating with at least 8 different countries (United Kingdom, Germany, Austria, France, Spain, Italy, Russia, Poland) while working in an international team
The purposes of this position are to provide transactional and administrative services related to in scope processes (Admin & Payroll and Compensation & Benefits admin), including mass transaction updates
You are responsible for
Ensure that incoming enquiries to the Service Centers are answered in a professional and efficient manner (e.g. via e-mail, telephone, or chat)
Gather all required information as the first point of contact to ensure that customer enquiry can be resolved at earliest opportunity with minimal handofd activities
Ensure that enquiries escalated by the HR Contact Center Advisors are answered and transactional activities are processed in a professional and efficient manner
Perform data gathering towards HR managers – in case additional info is needed
Escalate cases to Functional Specialist or Tier 3, where guidance or clarification of policies and procedures is required
Collect completed forms, ensuring data is complete
Ensure that all necessary documents and approvals have been received before processing according to ICS/ SoX guidelines
Process changes in employee status, job status, cost center changes, pay, etc.
Perform other authorized changes in relevant backend systems
Administer employee life cycle events
Deliver sound customer solutions and builds effective relationships with customers
Manage multiple cases that last over a longer period of time
Act as Subject Matter Expert on relevant subjects
Produce and archives standard letters
File employee-related documentation as appropriate; maintain employee files and records
Manage and records document flows
Communicate and follow-up on timelines for specific HR-processes
Approve, reject, re-submit or escalate MSS transactions based on policies and guidelines
Approve, reject, re-submit or escalates ESS transactions based on policies and guidelines
Support delivery of reports within scope
Address potential process improvement solutions where applicable
Perform other related duties as assigned. Working on temporary projects as necessary and required
May work in other HR Services areas and "fill in" during periods of heavy workload
Use own knowledge and skills to ‘mentor’ other members of the team to a high standard
You are a part of
Philips People Services (PPS) is the Human Resources Shared Services organization of Philips. A team of HR professionals delivering HR Services to Philips employees and managers at all stages of the career cycle. PPS delivers cost-effective people services by leveraging economies of scale, globalizing processes and simplifying the ways of working, while delivering superior HR experiences by listening and acting on our customers’ feedback.
To succeed in this role, you should have the following skills and experience
Good knowledge of the English language, both verbal as in writing
Graduate with Bachelor or equivalent degree
Experience in HR Share Service Center is an additional asset
Knowledge and understanding of HR processes and policies
Effective listening and communication skills, highly developed interpersonal skills
Ability to answer queries on own initiative by effective use and interpretation of relevant data /available information
Ability to work as part of a team or on own initiative
Ability to work in a changing environment to meet demanding deadlines and timescales
Ability to effectively prioritize and organize workload, multi-task is essential
Personal integrity when handling confidential information
Ability to develop and deliver oral and written communications which convey complex information in a simple, easily understandable manner
Computer literacy essential and experience of Case Management tools and HR IT systems is preferred
Genuine interest for well-being and a healthy lifestyle
Fluency in Dutch is required
In return, we offer you
A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities. Furthermore, Philips University is available to all employees for learning and development opportunities.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website. Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .
As an equal opportunity employer, Philips is committed to a diverse workforce. You will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status
Please apply online – Good Luck!