Be the driving force and leader of the front facing part of Digital Services (DS), who connects to the Philips business stakeholder globally. You lead several teams of business connected Digital Services Managers. These teams are responsible for advising and promoting our service delivery, and to communicate on successes, improvements and best practices.
Next to that, you are the main contact person for the Philips digital capability leads. You are the one that has the holistic overview of the business areas and the strategic directions (on general and on digital capability level). You are the ultimate ambassador for Digital Services within Philips, working to share successes, stop problems before they arise and create goodwill. You continuously pushing Digital Services to the next level.
The Digital Services (DS) Engagement Lead is overall responsible for:
Daily management of our stakeholders towards DS service performance support, campaign coordination & activation and showing all improvements insights
Management of the engagement teams and the performance of those teams:
People management (coaching, development, employability, daily management).
Setting targets and priorities (reviewing performance and driving corrective actions)
Being overall responsible for delivering the services as defined in the DS’ Service Portfolio, supporting all stakeholders – in terms of Operational KPI’s, service agreements and budgets.
Offering advice on how stakeholders can best reach their required results, managing customer relationships and committing to service delivery up to customer’s expectations.
Bringing operational, tactic and strategic business input to improve the DS service offering and capabilities. Define a roadmap and implement with Operations & Delivery.
Representing DS in Philips Digital Programs to ensure in time and qualitative onboarding of new services.
Manage the planning & insights of the relevant campaign calendars of the business and offering the right DS support to execute them.
MT projects/participation/improvements: Projects, Change management, Reporting out, DS strategy/positioning, Communications.
The engagement with and satisfaction of the key business stakeholders.
Our organizational Context
You are part of Digital Services, part of the IT Digital organization. This department enables the digital marketers of Philips globally to realize their digital campaigns and activities and accelerate their digital ambitions by driving operational excellence and providing insights to drive innovation.
You will report to the Head of Digital Services and be part of the Management Team. Digital Services is a diverse team that is present in multiple countries/continents with an international character.
Key Skills required
A higher / university education.
Digital online focus and working experience.
3 years Digital Marketing experience
Good people and team management skills.
7 - 10 years experience within a fast-paced, demanding , operational environment
Result driven, being able to deliver results with limited resources and pressure.
Problem solving and continuous improvement skills with flexible approach and creative thinking.
Strong business sense.
Client- and service oriented. Solution- / result-oriented.
Manage higher executive stakeholders expectations and relationships
Exceptional written and verbal English skills.
Strong interpersonal skills
Quality focus with a strong attention to detail.
As an equal opportunity employer, Philips is committed to a diverse workforce. You will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status