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Job Information

Philips Head of Market PH/HS Operations and BT - Africa in Eindhoven, Netherlands


Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse teams. We have over 80,000+ brilliant people around the world but are always looking for more like-minded, motivated, focused minds to join us in creating a healthier, more connected society while transforming themselves personally and professionally.

Philips Africa comprises all 54 countries of Africa, from the Cape to Cairo, and from the Atlantic to the Indian Ocean. Philips Africa is headquartered in Johannesburg, South Africa and it has a direct presence in four other African countries, in the cities of Accra, Casablanca, Cairo and Nairobi.

Currently we have the opportunity for a dynamic Head of Market PH/HS Operations and BT, to join our team in Eindhoven, NL and be responsible for the African market.

In this role you will be responsible for the fidelity, adherence, maintenance and execution of all Sales Support and Supply related processes in the market. These processes fall broadly within the key pillars of customer satisfaction with the Quote and Tendering, delivery and installation, sales & operation planning, demand/ supply balancing, inventory management, order fulfillment, Project Management, warehousing & distribution and third party materials management. You will be responsible for identifying and driving key breakthrough projects in the market and integral supply chain to ensure continued best practice in line with or ahead of market norms. You will ensures key capabilities and people competencies are in place and that reporting is timely, standardized and transparent, enabling best practice sharing and rapid problem solving. Deliver operational excellence in line with Global and Market AOP target. You will be responsible for the definition and implementation of the Market Business Transformation roadmap and the improvement of Lean market maturity (POEM)

You will report to the Market Leader, Africa

You are responsible for:

  • Defining operational market strategy and BT roadmap as part of Market SPOR and Global PIL roadmap ensure consistency and alignment of operational capability building, improvement focus and SPOR objectives

  • Responsible for competence development, succession planning, and talent management of the team

Commercial Operations:

  • Sales back office, Sales & Operations Planning (S&OP); responsible for the functionality and maturity of the S&OP process and the HS/ PH sales forecast on a weekly, monthly and quarterly basis. Also Customer satisfaction with the Initial Delivery and installation process: NPS ICQS

  • Owner and gatekeeper of the Commercial framework, standard T&C, G2M and Where to Play framework

  • Driving in close collaboration with the sales leader Sales Cadence, forecast accuracy, sales (back office) efficiency and improvement initiatives

Supply Chain Operations:

  • Demand planning; overall responsible for the quality of the demand plan as an output of the S&OP process and managing inventory levels

  • Supply planning and orderbook iGM realisation; responsible for regional and locally relevant improvement initiatives to enable sales growth, inventory and logistics cost to maximize fulfillment of the demand e.g. MOQ reduction. E2E Lead-time reduction.

  • Order Fulfillment; order management, responsible for Customer project Management, the purchasing and supply of all third party materials and realizing customer satisfaction on the realization of projects in the hospitals and customer sites

  • Warehousing & distribution; responsible for the performance of the logistics network in respect to GTM, delivery performance and cost optimization and managing the relationship with logistics service providers in the markets

  • Responsible for implementing customer collaboration processes, in line with the market strategy, that will drive supply chain excellence (e.g. CFC)

  • Responsible for DEFOA and Reversed logistics as well as Late customization


  • Lead the market operational transformation program from a business/market perspective and manage the team of process and solutions leads and interfacing with the global program boards representing the market managing market readiness and risk flagging and mitigation. As part of the program

  • Redesign and deploy roles and responsibilities and location of assets

  • Ensure adequate process definition, deployment and execution of the to-be operational processes

  • Decide on market readiness go/no-go decisions on key milestones

  • Define, deploy and maintain the policies/procedures and standards of operational execution for market Africa from Quote to Cash ensuring un-compromised implementation of the standard Philips business processes, quality standards and standards of business conduct according to Philips policies

  • Define, deploy and maintain the performance management system driving continuous improvement and lean practices into the market organization

  • Drive continuous improvement of Master Data quality and ensuring Master Data is supporting business performance transparency and controls framework


  • OIT & Sales forecast accuracy in $ and units

  • NPS and IQ

  • Clean order

  • EES

  • Successful BT Projects and Global implementations including adoption rates

  • Winrate

  • Commercial Inventory forecast accuracy, level, excess and aging

  • Sales realization

  • Q

  • P %, NPS ICQS, Cycle time and market inventory, compliancy with CTPAT, export controls and customs regulations

  • IWD costs in the market.

  • Customer Satisfaction and feedback loops on Quality f.e. DEFOA, Managing the market side of DEFOA's.

  • FCP, productivity (units produced per labor hour)

To succeed in this role, you should have the following skills and experience

  • Master Degree and>15 years of professional experience in supply chain and operations management.

  • Experience in other commercial functions (PM, Purchasing, sales).

  • Certification in Lean, Six Sigma, or Supply Chain and Operations management

  • Customer Focus,

  • Strong process mindset demonstrated in process improvement role or management of complex business projects.

  • Strong experience in managing multinational/multicultural teams in complex business environments.

  • Experience in managing communication at all levels in the organization, and ability to interact at the highest level of the organization.

  • Acts as a role-model for our Philips behaviors: Customer first, Quality & Integrity always, Team up to Win, Take Ownership to deliver fast, Eager to improve and inspire

  • Track record in leading virtual multicultural large teams

  • Lead Change: Strong change and program/ project management skills and experience, Strong key stakeholder management on senior executive level in markets and businesses

  • Deliver Results, Strongly results oriented drive / ability to gain alignment with all stakeholders.

  • Customer focus and quality minded

  • Strategic/conceptual capability with ability to collect and summarize key information into actionable plans and roadmaps

  • Capable to handle ambiguity and high pressure levels

  • Flexible International mindset

  • Relentless focus on driving customer satisfaction.

  • Inspire by Example: Regularly perform gemba visits in manufacturing, markets and warehousing facilities.

In return, we offer you the unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there,you can also learn about our recruitment process , or find answers to some of the frequently asked questions .