In this role, you have the opportunity to
Bring digital propositions to life by asking the right questions and teaming up with the business, thus creating a fully integrated landscape and rapidly introduce new technologies to create targeted business propositions, and scaling up successes.
You are responsible for
You are in the driver seat to enable our businesses to realize their customer engagement & experience ambitions. You are responsible for managing expectations on; and analyzing, capturing and prioritizing the requirements for current & new customer engagement initiatives
Define end to end requirements based on current and future needs, translate them into concrete outcomes & deliverables, and further refine into a backlog of business process & technology requirements
Enable, and work closely with, cross functional teams across the businesses, different platforms, and ways of delivering towards customers
A very strong & comprehensive business understanding and being able to pro-actively translate needs into meaningful outcomes
Be the driver for creating & sustaining a Digital Culture that is Agile, Fast, Customer obsessed & Entrepreneurial
You are a part of
You are part of the new Digital IT team. The teams you will work with will vary in size, but they will always include partners located across the globe. You will collaborate with the innovation hubs of Philips in Shanghai, Cambridge, Bangalore and of course Eindhoven, where the job is located and which is the cradle of Philips.
To succeed in this role, you should have the following skills and experience
4+ to 8+ years of demonstrated experience with Digital technology design and implementation to deliver meaningful results across the customer spectrum
Technology enabled business transformation is your playground - You can visualize and design transformational Digital solutions based on customer business goals, new business models and disruptive digital technologies
Deep understanding and at least 4+ years of experience in customer platforms (such as customer profiling & segmentation, customer relationship management, Omni-channel, API’s, order management, subscriptions & billing, social)
Experience across both front-office (Sales, Marketing, Service) and back-office (Supply Chain, Finance) as they relate to Digital Transformation
Experience in working in agile teams in a globally distributed team
Demonstrated understanding of the adoption of Digital technology and its impact to future operating models and organizational structures.
Perseverance and pragmatism to solve complex problems
In return, we offer you
The chance to see a wide area of Philips. At the end of the journey, you will have an excellent overview of the company and business opportunities for your personal development.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .