Analyzes discrepancies between order and catalog. Determines with which functionality the wishes of the customer can be realized. Decides, if the functionality through the catalog cannot be realized, that it concerns a 'special order'.
Attunes with Sales. Passes the order to Production Planning. Treats special orders. Draws-up Special Order report. Describes what the customer wants, where it differs from the commercial catalog and formulates possible solutions.
In this role, you have the opportunity to take responsible for management of sales orders (systems, options and upgrades) placed by Market Groups (MG), overseeing and coordinating the entire order delivery process through pro-active collaboration with other Supply Chain functions such as Catalogue Management, Finance and Planning and Shipping.
As an order manager will develop relationships with logistic teams in factories and MG. Furthermore you are responsible for executing all order processing activities in SAP and other supporting applications, including order screening for configuration completeness and order changes due to Customer or Factory requests.
You are responsible for:
Cleaning of the order: accepting the documents from the customers and/or Region and assuring all configuration and contract details are available and correct.
Booking and managing Sales orders: making sure all parts of a customer order (from factories and 3rd party suppliers) are delivered to the warehouse or to the customer complete and on-time.
Place PO’s to factories, communicate delivery dates and check if goods are shipped and delivered on time.
Ensuring ICS (Internal Control Standards), SOX (Sarbanes Oxley legislation) and export control compliance.
Archiving Sales Documents files related to customers and countries according to local legislation.
Pro-active communication to (internal) customers in a clear and customer centric way.
Responding pro-actively to missing items (MOA) or dead on arrival (DOA) claims by using assigned tools.
Supporting the return order processes: contact factory for authorization confirmation, inform customer of return process, book return order and align all details between customer and factory on return (SWE/NWE teams only).
Inform and follow-up with (SBS) Finance concerning credit holds that are blocking shipment and/or PO’s.
Responsible for generating the final invoice for our end customer.
Supporting Supply Chain processes from a logistic point of view (e.g. Sales on shipment, direct deliveries).
Escalate prompt to Team lead when problems are not solved on time and could impact delivery.
Together with team members continuously implementing improvements through Lean tooling and disciplines.
You are part of The Customer Fulfillment Center (CFC) EMEA in Eindhoven which combines several back office functions in the commercial supply chain of Philips to achieve process efficiencies. By doing so, the MG’s are enabled to increase quality time with our customer.
You will work within an international team called DX L4L, consisting of 17 enthusiastic, motivated and cooperative team members located in Eindhoven. You will report to the Team Lead Order Management
To succeed in this role, you should have the following skills and experience :
Bachelor degree (HBO) in business administration /logistics, or you finished vocational education (MBO) with 1 to 3 years of experience in an operational environment, preferably with order management.
Fluent in English, in words and in writing (this is mandatory). Other European language skills are an advantage, like German French or Italian.
Knowledge of SAP is highly preferred.
Furthermore you are an enthusiastic and motivated team-player. You can cope with stress, you have a flexible mentality and you are able to work in a changing environment. You have very good communication skills and are customer oriented and always sees opportunities to improve the processes (operational excellence).
In return, we offer you:
A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities. Furthermore, Philips University is available to all employees for learning and development opportunities.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website. Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .
Please apply online – Good Luck!
Recruitment agencies : we are fortunate enough to receive lots of fantastic applications for our brand, however when we use agencies we have a PSL in place so please do not contact hiring managers or the recruitment team directly as we are not able to respond to you.