Role summary :
As part of our Accelerate! Journey to transform our Company, the End2End NPI to Cash (CPQ-CLM) Program focuses on strengthening our commercial capabilities in the markets and business groups of Philip. To drive effectively this key-Transformation (not just IT focused) in a sustainable manner, our E2E Markets Change Manager will assure the availability of a global change management approach for localization in RoW Markets, enabling leader-led market adoption. The E2E change manager coordinates with relevant functions (Communications / Learning / global deployment) to assure capabilities deployed (leader-led) are properly adopted and embraced by the receiving organization (make the change stick), leading to realization of benefits.
Key Areas of Responsibility:
Co-creates, maintains and drives the NPI to Cash change management plan (for multiple Markets)
Ensures availability of global Change Management tools and templates enabling In-Market execution (on time and in full) against Change Management deliverables (within SIM), supporting Change Implementers and Market organizations to embrace the Philips Change Management Model and to ensure Market adoption without business disruption
Ensures, in close cooperation with the Communications Lead, that the global Market Communication Plan is adequately integrated in the global Change Management activities. Assures that existing Communication channels are effectively leveraged and Program-Communications packages can be successfully localized within the In-Market Change Management plan.
Ensures in close cooperation with the Training Lead c.q. Philips University that the global Learning activities are adequately integrated in the global Change Management activities. Ensures that global training materials can be successfully localized, Train-The-Trainer and End-Users Trainings are successfully delivered enabling local org. with the right capabilities to execute the new ways of working from a process / IT / Behavioral viewpoint.
Supports Market organizations during CI Phase, providing global tools and templates to enable local Markets to successfully enter into a steady-state by driving and tracking adoption up to required levels in line with the global tools and templates.
Team up to win:
Drives the set-up of behavioral interventions and team dialogues to bring people along on the (change) journey
Take ownership to deliver fast
Moves the organization to outperform customer, market and internal expectation
Creates a powerful strategy for transformation that will deliver short term results as well as build sustainable differentiation and performance
Eager to improve and inspire
Constantly challenges the organization to strive towards LEAN standardized and sustainable End2End customer value chains that raise the level of our performance beyond competitors
Constantly challenges the status quo, creating a transformational vision for meaningful long-term success balancing “Perform while Transform”
Builds trusted relationships within functional stakeholders at global level (a.o. Change Management / Communication and Learning) and within Markets
Ability to communicate and build buy-in across all levels of the organization; is comfortable with crucial conversations
Quality and Integrity always:
Consciously shapes the way our behaviors, competencies and General Business Principles. Perceived as a “Change Ambassador” and role model of desired culture
Builds Philips culture through own communication, actions and decisions
Creates a work environment in which people with different backgrounds and perspectives feel truly valued, are able to contribute and can make the step up High energy level, build high performing teams.
Knowledge, Critical Experiences and Requirements:
5+ Years of experience in project Management, Change Management and Organizational Design
Proven record managing large-scale projects adoption and transition management
Excellent communication and interpersonal skills
Consulting and coaching skills, ability to influence and manage stakeholders at all levels
Experience in managing change across projects related to process re-engineering and IT
Cross-functional experience mainly across the following areas: Sales, Supply Chain, Finance, Operations, Customer Service and IT
Willingness to travel internationally (up to 5% of your time)