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Philips Service Design Lead in Eindhoven, Netherlands


In this role, you have the opportunity to

In this role you take creative leadership in delivering our service propositions and act as the creative counterpart for our Services Businesses. We are looking for a senior who can drive service thinking in an organization! You can set direction for creating the complete service flow; when needed you are hands on in delivering high quality propositions for each touchpoint. Together with the design and business team, you take charge of the creative delivery in our service portfolio.

You are responsible for

  • Setting creative direction across the service portfolio

  • Building differentiating service propositions that are relevant to our end users

  • Guide real life exploration and validation of service propositions with users

  • Take an active role in scaling the Service Design capability, take business stakeholders along in service thinking

  • Building a toolset and repeatable way of working for service design within the health technology context

You are a part of

The Eindhoven based service design team that is growing to build in house, all-round service capabilities. The team is part of the global 400+ Philips Design community and works on both business and innovation driven projects.

To succeed in this role, you should have the following skills and experience

  • University degree (WO/HBO) in Service Design (or related)

  • Track record in service design environment and able to show portfolio of service propositions

  • At least 3-5 years of experience in a service driven field like banking, insurances or airlines (or equivalent)

  • Fluent in the digital environment, affinity or experience with data is a pre

  • Business savvy and able to work with all level stakeholders to set and achieve business goals

  • Fluent in English

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at on our career website, where you can read stories from our employee blog at . Once there, you can also learn about our recruitment process at , or find answers to some of the frequently asked questions at .