Philips Customer Service Representative in Framingham, Massachusetts

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You will have the opportunity to connect with Philips Lifeline subscribers

by Responding to phone, mail, electronic, and fax inquiries, requests, compliments, and complaints from Philips Lifeline’s subscribers and key accounts and from Philips Lifeline’s internal departments by taking full ownership of the issue until fully resolved to customer’s satisfaction.

Shift: 9:00 am to 5:30 pm Monday thru Friday

You are responsible for

• Respond to phone, mail, electronic, and fax inquiries, requests, handle compliments, and complaints from Philips Lifeline’s subscribers and key accounts and from Lifeline’s internal departments by taking full ownership of problem until fully resolved to customer’s satisfaction.

• Role will include many activities, ranging from administrative, phone support, and data processing tasks as required, to support the full complement of Lifeline’s service offerings.

• You may actively sell Lifeline services or resell Philips Lifeline’s service(s) to customers

• If needed you may provide back-up phone support to the Response Center. (If PRA certified)

You are a part of

The Philips Lifeline Customer Service Dept. that strives for positive outcomes with each subscriber or internal customer.

To succeed in this role, you should have the following skills and experience

-High School Diploma or GED required

  • a minimum of 2 years of related experience, preferably in Customer Service Phone Experience managing multiple priorities

  • Must be proficient in English. Second language a plus

  • Two plus years of PC skills in entering data accurately

In return, we offer you

The ability to work with the Customer Service Team at Philips Lifeline making a difference within the team.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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