You are responsible for:
Under general supervision, processes orders for materials or merchandise from sales staff or direct customer contact. This position is considered a “Key Customer Account Manager” for OEMS, Direct Sales Clients and Service Organizations. Responsible for the daily coordination of customer service processes including, but not limited to receiving orders, slotting orders, reporting ship dates, and overall customer service. Responsible for On-Time delivery and all KPIs with respect to Key Customers. Responsible for meeting monthly KPIs for Cost, Quality, Delivery and Responsiveness. Will act as key interface for design change information and country change information. Responsible for managing customer expectations while meeting Invivo revenue targets.
Communicate with external customer ship/delivery dates that are acceptable and are attainable by Invivo.
Communicate shipping activities to OEM customers.
Maintain standard lead times by product as advised.
Maintain procedures for non-standard customer requests.
Maintains customer files with sales contracts and other information.
Coordinate with departments regarding order status, shipping dates, prices, product availability and back orders.
Maintain on-time delivery of products for Key Customers.
Meeting monthly KPIs related to Cost, Quality, Delivery, and Responsiveness.
Act as Key interface for design change information.
Perform other duties related to customer support as assigned.
To succeed in this role, you should have the following skills and experience:
Requires a high school education and four or more years clerical/customer service related experience or equivalent.
Ability to perform tasks in MS Word, Excel and company provided MRP software (MK or SAP).
Mastery of customer service skills.
Typically requires excellent oral and written communications skills, excellent comprehension skills and personal judgment, knowledge of advanced computer skills.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.