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Job Information

Philips Customer Success Manager, Asset Management in Guangzhou, China

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In this role, you have the opportunity to

  • Manage customer facing (Turn Key) Projects to Asset Management service of the Product scope, service delivery capability according to the compliance requirement as agreed in the customer contract and within the predetermined success criteria.

  • Achieve project objectives, effective integration of new systems and technologies, meeting time and budget requirements, directing all project resources in accordance with guidelines, in order to realize the desire business goals and deliver on customer expectations.

  • Play an advising role during acquisition phase as a counterpart of BDM or Account Manager, and prepares the project plan, ensures internal and external resources, manages the execution and controls the budget, timeline and risks

You are responsible for

  • Be responsible for project scope, project risk & timelines, technical project feasibility, pre-calculation of project cost

  • Agree the project objectives and formulating the project plan, in consultation with management and other parties concerned on base of the customer contract.

  • Organize the internal and external resources to be used (quality, time, budget and information) and specifies the quality standard in the processes. Includes engaging with Market procurement for quotes / orders from external suppliers.

  • Define the risks (technical and commercial) of the project and develops scenarios to overcome these risks.

  • Direct employees and give them operational guidance, regarding content and organization. Manages external resources (e.g. sub-contractors).

  • Implementation and realization according to the project plan or validated project order in terms of quality, money, time, information, organization and final customer acceptance.

  • Drive compliancy to applicable regulations (Q&R/ H&S) by own organization,

You are a part of

Customer Service

To succeed in this role, you should have the following skills and experience

  • Has broad experience in project management, Capability development (I2M)

  • Has experience in the Service Delivery (O2C), framework deployment, FSE capability setup, training, MVS inventory creation, Supplier audits & performance management, monitor logistic process & accounts payable, P&L reporting

  • Has a recognized formal health & safety qualification and an understanding of the Construction Design Management Regulations

  • Has commercially and contractual experience in order to understand the project deliverable objectives, ensuring that the project is delivered in line with to contractual obligations.

  • Ability to assess risk and produce relevant plan for management of risk Relevant theoretical technical background e.g. BSc or Master or equivalent level

  • Education: College, University Bachelor or above, Advanced Electronics Certificate or equivalent in electrical engineering

In return, we offer you

A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .

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