Philips Applications Leader Imaging in Guildford, United Kingdom
Responsible for the day to day management of the IGT and DXR Applications team
Responsible to ensure that customers (e.g. end-users, technicians, operators) are properly trained to optimally use the equipment delivered, installed and handed over by Philips Healthcare and maximizing customer satisfaction in the assigned Business Lines.
Manage IGT and DXR applications team
Ensure maximum utilisation of Applications specialists to drive customer satisfaction
Drive and monitor full use of reporting tools
Develop the team for more productivity and increased skills
Drive increased NPS through tailored applications
Create Advanced Applications packages
Pre sales support
Set up application training schedules, in close cooperation with the customer
Train customers in applying the best possible clinical procedures and protocols to achieve optimal usage of the delivered equipment
(re-)Train hospital staff in case of new releases and / or versions (changes) in the operating procedures of the equipment
Ensure that all customers are provided with high quality training and attention so that each customer is fully satisfied with the attention received from Philips Healthcare (PH)
Report to PH on difficulties in optimal usage of the equipment
Responsible for delivering customized (competency based) training material pack – if / when required
Support user group meetings if / when required
Conduct regular visits to customers to obtain direct feedback from them about the quality of the training delivery and the customer satisfaction
Support and advise the sales force during acquisition
Stay "on track" with the new developments in the clinical application and operating field of the relevant equipment
Be aware and to manage at all times the safety standards required by the company, including radiation protection, health and safety regulations. In the event of hazards or accidents, to take immediate control of the situation and involve the safety advisor from the regional office
Ensure that all clinical applications training, with both new and existing customers, complies with the company's quality policy
Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner
In this role, you have the opportunity to
Lead a team of dedicated Clinical Applications Consultants across the IGT and DXR modality areas from a UK wide perspective, ensuring that customers are trained optimally in the use of Philips equipment and systems maximizing the end customer satisfaction and Philips business opportunities.
You are responsible for
Ensuring the maximum utilization of the applications specialist team to drive customer engagement
Being the escalation point for first line queries from customers
Aligning with the sales team for pre-sales support and creating advanced applications packages
Designing and implementing streamlined training schedules
Support customers with onsite training when required
You are a part of
A team of 8 applications specialists based throughout the whole of the UK, as such regular travel will be require in the role.
To succeed in this role, you should have the following skills and experience
Qualified & experienced radiographer with a clinical background
Existing or prior people manager, with experience of leading a growing team of direct reports
Time management skills, with flexibility to travel Mon-Fri throughout the UK
Project management mindset, capable to balancing workloads and prioritizing business critical needs correctly
Fluent in English, both written and verbal
Please note this is a remotely based position working from home, but requiring frequent travel 80% - 90% of the time throughout the whole of the UK.
In return, we offer you
A role that will provide a stepping stone to a broad career in Philips, with exposure across the whole spectrum of a sales and account management process. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities. Furthermore, Philips University is available to all employees for learning and development opportunities.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .
Please apply on-line – Good Luck!
Philips are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
We guarantee to interview anyone with a disability whose application meets the minimum criteria for the post. By ‘minimum criteria’ we mean that you must provide us with evidence in your application which demonstrates that you meet the level of competence required for each competence, as well as meeting the qualifications, skills or experience defined as required. Philips is committed to the employment and career development of disabled people.
Should you require any reasonable adjustments to enable your participation in the interview process, please advise us of this in your application.
We are fortunate enough to receive lots of fantastic applications for our brand, however when we use agencies we have a PSL in place so please do not contact hiring managers or the recruitment team directly. Unfortunately, we are not able to respond to you and cannot accept speculative CV’s as way of introduction.