Philips are looking a Product Manager with Digital User Experience knowledge to be able to influence business plans and management communications by supporting services product development & scaling up. The Digital Product Manager will deploy continuous improvement and agile to improve the service(s) value proposition, driving uptake and improving business results in defined area.
Lead the design, UX, technical development, and growth of innovative digital service products
Establish shared vision across the company by building consensus on priorities leading to product execution
Integrate usability studies, research and market analysis into product requirements to increase conversion and enhance user satisfaction
Define and analyse metrics that inform the success of products
Experience managing and shipping user-centred digital service products
Excellent interpersonal, communication and influencing skills
Previously successful application of a test-iterate-learn approach
Experience working in an agile, multi-disciplinary environment
Experience mapping and measuring value against desired outcomes
Work with business stakeholders to translate their requirements into a digital roadmap
Analyse business needs and produce detailed wireframes for development
Optimize information architecture to promote usability, while accommodating technical needs/constraints
Develop user flows and personas to facilitate feature design process
Map the different customer journeys and experience points, to identify and fix conversion hurdles
Lead cross-functional design sessions between Product, IT, Digital, Consumer marketing, CRM and marketing
Support development of user-facing text to synthesize tone, language, and messaging (with marketing)
Aid in prioritisation of roadmap features and product enhancement requests, specifically around UX, conversion and growth
Craft internal and external communications around upcoming features, including release notes, user manuals, and feature descriptions
Improve conversion funnel through form analytics and various A/B testing initiatives
Provide conversion rate analysis of A/B (split) tests, multivariate testing and extracts results that focus on performance, revenue and other growth metrics
Interpret results in such a way that supports the needs of digital, developers, IT, Product and marketing functions to support in the delivery of digital experience
Liaising with our developers and agencies to ensure delivery of projects meets the business requirement
Work with business leads to develop the business case for the product and to continually push for achievement of commercial targets
Assist with production troubleshooting and problem resolution as needed in support of the continued success of the product.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .