Key Areas of Responsibility
Qualify and develop leads from web, event and CRM activity, representing Philips effectively at every stage. Validating and filtering pre-sales leads to be passed on to relevant Account Manager/Business Development Manager.
Relationship building: Develop strong, positive relationships with customers, employees and stakeholders through the business, both locally and globally.
Lead cycle: Ensure all leads receive initial contact within 48 hours; all contacts are contacted a minimum of 3 times before being closed (if unable to reach) and all leads are distributed within 7 working days to ensure customers receive an excellent experience.
Reporting: Creating monthly reports for the business to show the value of lead management, including live sales funnel, conversion rate and value.
Training: Working with Sales Excellence to ensure all new Account Managers are trained in Leads Management and follow up with anyone not actively following process.
Maintain accurate account database: Act as Salesforce.com ambassador and expert, assisting Account Management team wherever possible and promoting best practice via help and education. Ensure all details are maintained with 100% accuracy.
Projects: Working with key stakeholders to evaluate gaps in conversion and driving improvements in process, including change management
Insights: Providing insights to Health Systems Marketing Managers to assist in the planning of future campaigns based on data.
Customer First – Ensure the customer is at the heart of all interactions and drive customer first thinking through the business
Eager To Win – A drive to work with other team members to succeed and exceed the lead management targets
Take ownership - Outgoing personality, willing to learn, hardworking and proactive
Team up to excel - Extremely good communication skills and a positive attitude
Effective and timely management of leads through to AMs
Salesforce.com metrics (i.e. number of MQL (marketing qualified leads) converted to opportunities)
Internal stakeholder engagement measures
Education & Experience
Experience in outbound telesales and revenue generation through proactive customer contact
Intermediate skills in MS Word and Excel and at ease with IT applications
Salesforce.com experience would be preferable but not essential
Ability to work independently and as part of a team
Ability to prioritise and work under pressure coupled with a keen attention to detail
Ability to work to multiple pre-determined targets and timescales
Fluent in English, verbal and written
Ability to manage stakeholders in a large organisation
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at https://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video at https://youtu.be/ocnMFp1JBuM .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at https://www.careers.philips.com/professional/global/en/workingatphilips on our career website, where you can read stories from our employee blog at https://www.careers.philips.com/global/en/blog-unexpected . Once there,you can also learn about our recruitment process at https://www.careers.philips.com/global/en/recruitmentprocess , or find answers to some of the frequently asked questions at https://www.careers.philips.com/global/en/faq .