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Job Information

Philips Part time Lead Manager in Guildford, United Kingdom

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Key Areas of Responsibility

  • Qualify and develop leads from web, event and CRM activity, representing Philips effectively at every stage. Validating and filtering pre-sales leads to be passed on to relevant Account Manager/Business Development Manager.

  • Relationship building: Develop strong, positive relationships with customers, employees and stakeholders through the business, both locally and globally.

  • Lead cycle: Ensure all leads receive initial contact within 48 hours; all contacts are contacted a minimum of 3 times before being closed (if unable to reach) and all leads are distributed within 7 working days to ensure customers receive an excellent experience.

  • Reporting: Creating monthly reports for the business to show the value of lead management, including live sales funnel, conversion rate and value.

  • Training: Working with Sales Excellence to ensure all new Account Managers are trained in Leads Management and follow up with anyone not actively following process.

  • Maintain accurate account database: Act as Salesforce.com ambassador and expert, assisting Account Management team wherever possible and promoting best practice via help and education. Ensure all details are maintained with 100% accuracy.

  • Projects: Working with key stakeholders to evaluate gaps in conversion and driving improvements in process, including change management

  • Insights: Providing insights to Health Systems Marketing Managers to assist in the planning of future campaigns based on data.

Behaviours

  • Customer First – Ensure the customer is at the heart of all interactions and drive customer first thinking through the business

  • Eager To Win – A drive to work with other team members to succeed and exceed the lead management targets

  • Take ownership - Outgoing personality, willing to learn, hardworking and proactive

  • Team up to excel - Extremely good communication skills and a positive attitude

Key measures

  • Effective and timely management of leads through to AMs

  • Salesforce.com metrics (i.e. number of MQL (marketing qualified leads) converted to opportunities)

  • Internal stakeholder engagement measures

Education & Experience

  • Experience in outbound telesales and revenue generation through proactive customer contact

  • Intermediate skills in MS Word and Excel and at ease with IT applications

  • Salesforce.com experience would be preferable but not essential

  • Ability to work independently and as part of a team

  • Ability to prioritise and work under pressure coupled with a keen attention to detail

  • Ability to work to multiple pre-determined targets and timescales

  • Fluent in English, verbal and written

  • Ability to manage stakeholders in a large organisation

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at https://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video at https://youtu.be/ocnMFp1JBuM .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at https://www.careers.philips.com/professional/global/en/workingatphilips on our career website, where you can read stories from our employee blog at https://www.careers.philips.com/global/en/blog-unexpected . Once there,you can also learn about our recruitment process at https://www.careers.philips.com/global/en/recruitmentprocess , or find answers to some of the frequently asked questions at https://www.careers.philips.com/global/en/faq .

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