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Philips Remote Support Engineer (TC) in Guildford, United Kingdom


Remote Support Engineer – Therapeutic Care (TC)

In this role, you have the opportunity to provide remote support across a diverse portfolio of equipment with a specific focus on invasive and non-invasive ventilators. Once trained there will be opportunities to take a lead role in some on site activities so knowledge of medical equipment, particularly patient monitoring and a familiarity of working within a healthcare or quality regulated environment would be advantageous along with experience and knowledge of invasive ventilator support.

You are responsible for

  • Responding to incoming technical and product related customer queries for the MA&TC products and equipment portfolio.

  • You will diagnose and troubleshoot through remote support a wide range of hardware, software and networked solutions.

  • Provide support as necessary to colleagues both within the MA&TC team and within the wider organization.

  • Actively handle technical and customer escalations

  • Complete and submit all required reporting and documentation in a timely manner

  • You will be a professional representative for Philips Health Systems delivering excellent customer satisfaction.

  • You are required to be flexible in your working to fulfil the requirements of the business including undertaking site visits where required to support customers, partners and Philips colleagues.

You are a part of the Monitoring Analytics and Therapeutic Care (MA&TC) customer service reporting to the Service Delivery Manager.

To succeed in this role, you should have the following skills and experience:

  • Knowledge of medical equipment, particularly patient monitoring and a familiarity of working within a healthcare or quality regulated environment

  • Experience and knowledge of invasive ventilator support.

  • You should hold a degree or HNC or HND in a relevant subject with proven success in an appropriate high tech-related environment meaningful to the role

  • Completion of specific training on ventilation or anesthetic products would be advantageous.

Equal opportunities

Philips are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Should you require any reasonable adjustments to enable your participation in the interview process, please advise us of this

In return, we offer you an opportunity to work on connected systems and networked solutions in MA&TC team in Philips with particular focus on ventilators. Being a part of the Philips ecosystem, the incumbent will have the opportunity to grow and develop their career suited to their interest. The applicant could live within commutable distance of the head office in Guildford although for the right incumbent, an opportunity exists for the role to become field based with an amount of office time being agreed to ensure continuity and communication within the team is maintained. This is an exciting opportunity for an individual with several years’ broad experience now looking to specialise in a technical role with a focus on invasive and non-invasive ventilators or an experienced support engineer ready to take the next step in their career.

We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities. Furthermore, Philips University is available to all employees for learning and development opportunities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at on our career website, where you can read stories from our employee blog at . Once there, you can also learn about our recruitment process at , or find answers to some of the frequently asked questions at .

Please apply on-line – Good Luck!

Recruitment agencies : we are fortunate enough to receive lots of excellent applications for our brand, however when we use agencies we have a PSL in place so please do not contact hiring managers or the recruitment team directly. Unfortunately we are not able to respond to you and cannot accept speculative CV’s as way of introduction.