The Enterprise Diagnostic Imaging Team (UK) are looking for a new field based Software Support Engineer based ideally in the Midlands / North, to support the Philips IntelliSpace Portal advanced visualisation software.
At this role, you will have the opportunity to represent Philips and maximise the satisfaction of our customers by representing the voice of the consumer and working closely with cross-functional partners across Philips.
You are responsible for
Ensuring all customers receive prompt and courteous support enabling the highest possible customer satisfaction
Contributing to the Customer Satisfaction by delivery accuracy in the install base
Working with the sales team to achieve increased sales results by identifying opportunities
Managing and implementing upgrade cycle to maintain customers on the latest releases
Analysing break/fix issues and work with empathy and sense of urgency to deliver solutions to meet customer/partner needs
Working through resolution of technical service issues according to standard processes and procedures and specialized understanding of complex product issues
Ensuring all critical cases or highly complex situations are quickly transferred to appropriate senior staff member for immediate attention and proper escalation
Producing reporting with high levels of data quality
Maintaining a high level of technical competence on Philips solutions and related technologies
The role will involve working both at customer sites and remotely from home, so significant travel will be involved.
To succeed in this role, you should have the following skills and experience
Relevant degree in computer science or related technology with experience in a customer support environment
ITIL Foundation certification preferred
Proven ability to write technical articles outlining problems, resolution and troubleshooting steps
Working experience with working with healthcare technology is preferred
In return, we offer you
A competitive salary
Access to private healthcare insurance and other flexible benefits
25 days holiday allowance from the beginning, plus bank holidays
Learning and Development opportunities through our Philips University
Family-friendly policies which offer enhanced maternity and paternity schemes
The Philips Employee Shop which allows employees to buy Philips products at discounted prices
Monthly activities that promote health and well-being
Social Events - a dedicated Sports & Social committee promoting a host of social events throughout the year
An Employee Assistance Program is available for all Philips employees and their families. As well as being a confidential support line, it also offers practical financial and life management advice 24 /7 and is completely confidential
We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities. Furthermore, Philips University is available to all employees for learning and development opportunities.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
Please apply on-line – Good Luck!
Philips are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Should you require any reasonable adjustments to enable your participation in the interview process, please advise us of this upon application.
Recruitment agencies : we are fortunate enough to receive lots of fantastic applications for our brand, however when we use agencies we have a PSL in place so please do not contact hiring managers or the recruitment team directly. Unfortunately we are not able to respond to you and cannot accept speculative CV’s as way of introduction.