In this role, you have the opportunity to
Deliver qualified service to customers including corrective maintenance, preventative maintenance, installation and FCO.This position is very important to ensure long term customer satisfaction and loyalty, and is playing a very important role in the growth of customer service business and sales business.
You are responsible for
1.Ensure timely and high quality external customer services in all service categories like Installation, PM, FCO, CM etc.
2.Cooperate and provide support to Ultrasound commercial sales team in own site
3.Improve customer satisfaction in own site
4.Meet whole year service sales target
5.FSE Job sheet, SRQ and data integrity control
6.Update one mobile in time, close service order in time etc.
7.Finish other tasks assigned by team and company
You are a part of
A progressive and energetic team that contributes directly to the growth of the business.
To succeed in this role, you should have the following skills and experience
College, University Bachelor or above
Advanced Electronics Certificate or equivalent in electrical engineering
Strong technical knowledge on healthcare products
Strong communication skill and open mind to share with others
Clear and logic thinking
Good sales and service sense
Good execution skill
Basic English skill in reading, writing and speaking
Willing to take responsibility
Self motivation and self management
In return, we offer you
A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at https://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video at https://youtu.be/ocnMFp1JBuM .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at https://www.careers.philips.com/professional/global/en/workingatphilips on our career website, where you can read stories from our employee blog at https://www.careers.philips.com/global/en/blog-unexpected . Once there,you can also learn about our recruitment process at https://www.careers.philips.com/global/en/recruitmentprocess , or find answers to some of the frequently asked questions at https://www.careers.philips.com/global/en/faq .