In this role, you have the opportunity to have a true impact on our customers, by leading projects in the Serviceability CS (Customer Service) for ICAP (Imaging Clinical Application & Platforms) business unit.
The Serviceability Project Manager is responsible for analyzing field issues , collecting the service organization’s needs, building improvement plans and defining serviceability requirements, and driving implementations by BU groups and the markets.
You are responsible for
Key player in define and manage the field service improvement plans: analyze Service needs by defining and measuring field service KPIs, analyze the improvement potential and define a plan for implementation. Continuously follow up am measure plan impact to response and correct.
Work with key markets and L3 services, to plan the implantation of tools, processes and improvements based on the service roadmap and the improvement plans. Drive them into action, remove barriers and bottlenecks, and follow up to ensure acceptance, utilization and measurement.
Serve as markets and L3 services ambassador, collect their needs, and define tools, processes and solutions. Translate into Product Requirements Specification (PRS) and Detailed Requirement Specification (DRS) and work with PMO and RND to implement, provide field feedback for service tools development, and monitor their development progress.
Prepare and ensure service deliverables (e.g. documentation, training, and processes) are ready in accordance with ICAP PLC and the NPI team requirements.
Represent the Voice of the Customer via periodic communications with Key markets and Field Support and coordinate with Engineering for exchange of product information and field feedback.
You are a part of
The ICAP (Imaging Clinical Application & Platforms) Service innovation team.
To succeed in this role, you should have the following skills and experience
Academic Degree in Industrial Engineering, specializing in Information Systems
Project management abilities and relevant experience
Experience in building action plan based on: KPI definition, measurement and data analysis
Proven analytical skills
Fluent in English (Reading, Writing, Verbal)
IT technical knowledge – Strong preference
Methodical root cause analysis experience
Service experience – Strong preference
SW domain service experience
Experience from a medical device industry/ regulated industry/ hospital eco system
In return, we offer you
To be part of a company that is committed to improving the lives of 3 billion people a year by 2025 through market-driven innovations in Healthtech. We are passionate about offering our employees the challenges, responsibilities, coaching and learning opportunities needed for their personal and professional development.
At Philips, you can accelerate your personal growth by being part of entrepreneurial teams, building a career designed for you and integrating work-life balance throughout your career with us.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .