In this role, you have the opportunity to
Achieve customer service sales business target, maintain and enlarge customer satisfaction in assigned territory
You are responsible for
Promote service products to achieve annual AOP target, including service contract, POS, X-ray tube, system spare part, paid job, system lifecycle products and other related service products.
Monitor and collect account receivable on a time basis
Build up and improve customer relations and explore potential business opportunities
Improve service contract penetration rate, service conversion rate and renewal rate
Cooperate with ASP, service channel and other service dealer to maintain region service market.
Effectively implement marketing & sales strategies and activities to fulfill business objectives in terms of sales revenue, growth rate and improvement of contract and overall service margins
Cooperate with service delivery team, commercial team and marketing team to enhance and protect Philips brand for long-term business growth
Cooperate with commercial sales team to enhance KA & VIP customer relationship
Other tasks assigned by team & company
You are a part of
CS delivery team: ensure customer service request can be handled timely
CS logistic team: communicate parts delivery information
Customer Care Center: ensure customer service request can be handled timely
Commercial sales team and marketing team: communicate customer needs and handle business opportunity well
To succeed in this role, you should have the following skills and experience
BS/MS degree in a medical, engineering or business discipline, junior college is essential
Knowledge of medical equipment service business, 4+ years progressive sales/marketing or services experience strongly preferred
Travel Frequency: > 50%
Accountable, innovative, energetic
Good communication and negotiation skill
Proven track record in business sales role.
Positive attitude, hard work, self-motivated, open-mind, and ownership
Willing to travel
In return, we offer you
A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .