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Job Information

Philips Service Sales Specialist in Hangzhou, China

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In this role, you have the opportunity to

Achieve customer service sales business target, maintain and enlarge customer satisfaction in assigned territory

You are responsible for

  • Promote service products to achieve annual AOP target, including service contract, POS, X-ray tube, system spare part, paid job, system lifecycle products and other related service products.

  • Monitor and collect account receivable on a time basis

  • Build up and improve customer relations and explore potential business opportunities

  • Improve service contract penetration rate, service conversion rate and renewal rate

  • Cooperate with ASP, service channel and other service dealer to maintain region service market.

  • Effectively implement marketing & sales strategies and activities to fulfill business objectives in terms of sales revenue, growth rate and improvement of contract and overall service margins

  • Cooperate with service delivery team, commercial team and marketing team to enhance and protect Philips brand for long-term business growth

  • Cooperate with commercial sales team to enhance KA & VIP customer relationship

  • Other tasks assigned by team & company

You are a part of

  • CS delivery team: ensure customer service request can be handled timely

  • CS logistic team: communicate parts delivery information

  • Customer Care Center: ensure customer service request can be handled timely

  • Commercial sales team and marketing team: communicate customer needs and handle business opportunity well

To succeed in this role, you should have the following skills and experience

  • BS/MS degree in a medical, engineering or business discipline, junior college is essential

  • Knowledge of medical equipment service business, 4+ years progressive sales/marketing or services experience strongly preferred

  • Travel Frequency: > 50%

  • Accountable, innovative, energetic

  • Good communication and negotiation skill

  • Proven track record in business sales role.

  • Positive attitude, hard work, self-motivated, open-mind, and ownership

  • Willing to travel

In return, we offer you

A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .

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