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Job Information

Philips Region Service Manager - Diagnostic Imaging (Eastern, Pennsylvania) in Harrisburg, Pennsylvania

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In this role, you have the opportunity to

Join Philips Healthcare as an Imaging Systems (IS) Regional Service Manager supporting our IS business where you will use your managerial skills in driving your team to provide best in class customer service! As part of the Customer Service organization, you will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers.

You are responsible for

  • Lead and manage all Core service functions as assigned to the Region for Customer Services including full P/L

responsibilities.

  • Participate in the development and implementation of strategic and tactical plans to achieve annual revenue targets and grow Region revenue from core business and value added services.

  • Collaborate with PCCI, Ultrasound, Equipment Sales, Service Sales, Multi-Vendor, Medical IT, PMGs and other Philips companies to leverage capabilities and identify new business opportunities and develop plans for implementation.

  • Build strong collaborative working relationships and provide direction for marketing, customer support, product sales and service operations.

  • Plan and develop processes to implement and manage marketing programs and promotions for Service products within the Region to achieve and exceed targets.

  • Drive continuous business process improvement in the Region.

  • Responsible for the achievement of annual revenue goals in excess of $13 million.

  • Manage an annual operation budget in excess of $7 million as well as 25-30 direct reports.

  • Determine possible strategic and tactical initiatives and prioritize based on business needs and resource availability.

You are a part of

You will be part of a 5,500 member North American healthcare Sales and Service organization. Working within this group, you would benefit from the team's growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratings. In a 'One Team' culture, you will have the support of an intrinsically linked group of multi-disciplinary experts who are driven by a common mission of making the world healthier and more sustainable.

To succeed in this role, you should have the following skills and experience

  • Bachelor's degree; MBA preferred

  • Minimum of 5+ years leadership experience in healthcare services or equipment sales

  • Experience managing a P/L business

  • Ability to develop and implement strategic initiatives to generate growth in revenue

  • Ability to partner with all levels of management in the SSR and PMGs

  • Ability to manage multiple tasks simultaneously in a demanding environment

  • Demonstrated ability to interface with customers effectively and always instill confidence in any situation

  • Demonstrated ability to motivate and lead Field Service Engineers to achieve targets

  • Must hold a valid drivers license and have a driving record showing zero felony or DUI convictions and less than three moving violations in the previous three years

  • Position resides and travels around the area to the west of Philadelphia including Reading, PA, Lancaster, PA, Harrisburg, PA, Wilkes Barre, PA, and Scranton PA

Physical Demands and Work Environment:

  • May be required to be available 24 x 7 via phone or pager

  • Travel up to 50-75% to the customer site, zone office or identified locations for meetings, training and business needs outside the zone

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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