In this role, you have the opportunity to
WOW our customers by using your strong technical skills in providing the best in class customer service! As part of the Service engineering organization you will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers.
You are responsible for (but not limited to)
Design, lead the implementation and testing of complex IT networks and integration solutions following industry and proprietary real-time patient data transfer requirement.
Provide consultation to healthcare institutions on IT network strategies and system integrations.
Troubleshoot complex network issues to ensure acceptable (QOS) Quality of Service.
Lead installation of complex network, multi-phase systems composed of IT infrastructure and patient monitoring in both clinical and non-clinical environments across an expansive geography.
Provide technical review of system configurations to ensure viability of system performance.
Lead and direct a diverse team of internal and external installation resources.
Shares responsibility of successful project completion with the assigned Project Manager and project team
You are a part of a team
This position is part of our 5,500-member North American Healthcare Sales and Service organization. Working within this group, you’d benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratings. In a ‘One Team’ culture, you’ll have the support of an intrinsically linked group of multi-disciplinary experts who are driven by a common mission of making the world healthier and more sustainable.
To succeed in this role, you should have the following skills and experience
BS Electrical Engineering/Computer Science/Biomed disciplines with at least two years of experience or AS Electrical Engineering/Computer Science/Biomed with at least five years of experience in Healthcare / IT environments preferred.
Current CCNP is required. (Will consider all equivalent certifications e.g. CCNP/wireless etc...)
Extensive knowledge of information system technologies as reflected in formal Microsoft or Cisco certifications
Extensive knowledge of Patient Monitoring systems as reflected in completion of formal vendor training desired.
Knowledge of HL7 and Electronic medical record systems
Own technical issues through resolution.
Influence internal and external resources to a stated objective without formal lines of authority.
Effectively communicate to CXO level management - internal and external.
Deliver required results with high levels of customer satisfaction, both internal and external.
Previous experience working in a healthcare environment.
Ability to travel 65% where the projects require.
The territory is primarily Western Massachusetts/Connecticut .
In return, we offer you
We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.
Company relocation benefits will not be provided for this position. Candidates need to live within the territory or within commuting distance to Western Massachusetss/Connecticut.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.