In this role, you have the opportunity to
Join the Health System team while advancing your career in a dynamic, fast paced and multinational environment of Philips Hong Kong. Philips healthcare is one of the market leaders and networking of the Hospital in Hong Kong and Macau.
You are responsible for
Provides first line 24x7 technical support, maintenance and installation support to customers, communicates solutions or actions, acting in accordance with our regulatory guidelines.
Diagnoses and resolves technical hardware and software issues (remotely & on-site).
Instructing customers in the operation and maintenance of the Philips connected care solutions.
Accurately documents service records inclusive of diagnostics, resolution and case status using the Service management system.
Acts on complaints or feedback, following agreed processes to ensure that information is captured accurately as possible, to allow for timely follow up.
You are a part of
Key member and report to the Service Manager. You will be working closely with our sales, application & technical consultants, project managers and solution delivery team.
To succeed in this role, you should have the following skills and experience
Bachelor’s degree in Electrical Engineering, Computer Engineering, Information Systems or related field.
Minimum 3 years working experience in IT related job role.
Customer focused and willing to work overtime to complete the jobs when necessary, willing to provide 24x7 on call standby. (with Call Standby and OT allowance)
In-depth knowledge and experience in an IT environment (System Administration, Networking, Storage, Database, Virtualization, High Availability Concept & Solutions)
Work collaboratively, sharing knowledge and experience.
In return, we offer you
A path towards your most rewarding career. Philips is one of the best in-class organization which offers you big exposure and long-term career development such as internal transfer and international mobility opportunities.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at https://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video at https://youtu.be/ocnMFp1JBuM .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at https://www.careers.philips.com/professional/global/en/workingatphilips on our career website, where you can read stories from our employee blog at https://www.careers.philips.com/global/en/blog-unexpected . Once there,you can also learn about our recruitment process at https://www.careers.philips.com/global/en/recruitmentprocess , or find answers to some of the frequently asked questions at https://www.careers.philips.com/global/en/faq .