Customer Service Sales Specialist develops and executes strategic and tactical sales plans to exceed financial targets that include sales of: Multivendor Agreements, Warranty Conversions, Billable Conversions, Contract Renewals, and Point of Sale (POS) interventions with product sales team. Together with CS management, the Customer Service Sales Specialist is accountable for the delivery of a customer satisfying & efficient service.
Key Areas of Responsibilities:
Develop and execute a strategic and tactical sales plan to exceed financial targets that include sales of: Multivendor Agreements, Warranty Conversions, Billable Conversions, Contract Renewals, and Point of Sale (POS) interventions with account sales teams.
Together with customer service management, the sales specialist is accountable for the delivery of a customer satisfying & efficient service.
Sustain existing business and drive profitable new business that exceeds territory sales targets in the area of services
Use effective management, prospecting and qualifying activities to communicate business direction.
Maintain relationships with the field employees to ensure timely, accurate, and prompt forecast submissions
Prepare and deliver accurate business forecasting monthly via accurate lead and opportunity management
Monitor competition and changes in the industry in the respective domain
Provide effective feedback to the sales and marketing organizations that include suggestions for expanding product and service offerings.
Drives continuous improvements applying LEAN
Behavioral: Daily demonstration of the highest level of Philips Leadership competencies and 4 behaviors
To succeed in this role, you should have the following skills and experience
Degree holders with at least 5 years sales experience covering direct accounts (government and private) and also have strong engagement with indirect channel partners
Sales experience in Healthcare sector preferred
Highly skilled in customer relations management for accounts with complex stakeholder organizations
Strong analytical and strategic orientation to drive business growth
Service sale experience would be a vital consideration
Fluent in both English and local languages
Certified LEAN Basic
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .