Philips Field Service Engineer, Based in Denpasar in Indonesia - Remote Based, Indonesia
Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems.
Diagnoses mechanical, hardware, software and systems failures using established procedures. Determines most cost effective repair/resolution to minimize customer downtime.
Prepares reports for analysis of product failure trends and service ability issues. . Drafts limited continuous improvement projects within one commercial unit.
Introduces new supporting process activities.
Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2025. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems. With nearly 70,000 employees working in 100 countries, we are committed to helping create meaningful moments of care, whether in the hospital room, the living room or the boardroom.
Philips’ range of Interventional X-ray systems and advanced tools are designed to support interventional cardiac, vascular, neuro, oncology, electrophysiology, and minimally invasive surgical procedures. Through meaningful innovation, we aim to provide excellent clinical care, improve patient outcomes and save lives every day.
Being a part of Philips Healthcare means having an opportunity to drive your career in an organization where there is incredible diversity across function, skill and geography. We are a fascinating business to be a part of – a global leader in our chosen fields with a strong emphasis on creating impact through meaningful innovation.
In this role, you have the opportunity to
Be a part of Philips Indonesia Health Sytems team. This is an extremely exciting area of our business, with massive potential, and the opportunity for you to make a real impact on the overall success of our Health Systems, Customer Services Business in Indonesia.
You are responsible for
Install Philips Health Systems (HS) equipment according standards with respect to quality and installation time as set by HS
Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by HS
Perform corrective maintenance, supported when necessary by tier-2 support helpdesk
Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards
Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned
Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions – PLS) through customer visits and provide feedback and recommendations to the management, relevant people within the organization
Support the Services Delivery Manager & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.
Use company property with care to ensure optimal results with minimal operational costs
Keep abreast of new technologies likely to affect PH range of products
Be a professional representative for HS with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with HS policy and targets
Responsible for executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant HS quality standard policies
Responsible for completeness and accuracy of service records and Installation record with particular attention to test & inspection results
Responsible for adopting appropriate ESD control while servicing HS equipment
Responsible for using appropriate electronic measurement equipment in calibration controlled cycle
Responsible for reporting identified device safety issues according to applicable HS quality standard policy
Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner
Responsible in managing spare part under individual consignment stock and return the parts whenever part is no longer used
You are a part of
A performance driven healthcare customer service team that values team work and integrity. You will report to the Customer Service Delivery Manager and work alongside an experienced and enthusiastic team.
To succeed in this role, you should have the following skills and experience
Bachelor's degree (Electronical Engineering, Physics Engineering, or equivalent) with min. 3 years of related work experience as Field Service Engineer.
Good potential in stakeholder management; Maturity to engage with senior management team within the organization, and external stakeholders.
Organizational Savviness; Potential to operate at all levels within the organization and cross functionally within a complex and matrix environment.
Relationship Builder; Potential to work effectively with and manage key vendors in the ecosystem, as well as internal stakeholders, at all levels.
Collaborative with good project management skill.
Pro-active, hands on, and strong “can-do” attitude.
Excellent drive and commitment to results with minimum supervision.
Ability to communicate in both Bahasa Indonesia and English.
In return, we offer you
A career with Philips Healthcare affords you the opportunity to make a meaningful difference in the lives of real people by succeeding at real challenges.
As a people-centric business, you’ll have the opportunity to grow personally and professionally. We offer a competitive salary, on-going training and development opportunities, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .