In this role, you have the opportunity to
Be responsible for ensuring success with multiple Philips products/solutions and help customers achieve success, per customer definition; manage customers' health score and outcomes to increase advocacy, customer retention and expansion of Philips solutions. This role engages with the customer during customer onboarding and implementation, post implementation, and, depending on the solution, for the lifetime of the relationship with the customer.
You are responsible for
Facilitate the design and definition of customer success criteria in presales & throughout the customer lifecycle as their desired outcomes evolve
Driving project improvement outcome/change management with subject matter expertise, based on customer performance measures
Driving and/or the leadership of ensuring successful product adoption and optimization during and after solution implementation/delivery, aligning people and process with the technology
Lead & deliver regular (frequency defined by solution/customer contract) review meetings to share improvement project achievement and customer ROI generated
Leads improvement projects/programs where managing teams of Philips or 3rd party project teams may be required
Forecast & track customer health, escalate risks & maintain proactive communication
Manage customer success interactions, health and related insights for each assigned customer account
Generate proof point evidence to enable peer to peer advocacy
Manage communication of overall clinical/operational/financial improvement programs
Provide leads for upsell and cross sell opportunities that help solve customer problems
You are part of
An organization with an incredible diversity of nationalities, skills, backgrounds, functions and challenges. At Philips we have opportunities for graduates as well as experienced professionals in everything from applied research to marketing and sales in over 100 countries. We’re a fascinating company to be part of, with a strong emphasis on cultural awareness, mutual understanding and out-of-the-box thinking.
To succeed in this role, you should have the following skills and experience
University Degree in Engineering or Business
At least 6 years of experience in similar role
Excellent communication skills in English
Good command of MS office applications is needed
Top notch problem solving skills along with customer oriented mindset
Self-motivated with proven leadership ability
Saudi National Preferred
In return, we offer you
A dynamic position in a challenging, innovative environment with great opportunities for you to explore. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
If you are interested in this opportunity to join us, please upload your resume and motivation letter through the Philips career site- vacancy number 330692.
After a pre-selection process based on your CV, you will be invited for a face-to-face recruitment- and business interviews.