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Philips Account Manager Customer Service Health Stystems in Johannesburg, South Africa


Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our passionate, inspirational, collaborative and diverse team. We have over 80,000+ brilliant people around the world but are always looking for more like-minded, motivated, focused minds to join us in creating a healthier, more connected society while transforming themselves personally and professionally.

Philips Africa comprises all 54 countries of Africa, from the Cape to Cairo, and from the Atlantic to the Indian Ocean. Philips Africa is headquartered in Johannesburg, South Africa and it has a direct presence in four other African countries, in the cities of Accra, Casablanca, Cairo and Nairobi.

Currently we have the opportunity for a dynamic Account Manager Customer Services to join our Health Systems team in Johannesburg, South Africa.

In this role you will have the opportunity to be responsible for maximizing Customer Services order intake and sales in the assigned district covering both new equipment customers and the installed base.

You will be reporting to the District Manager Health Systems Southern Africa

You are responsible for:

  • For the overall Customer Services (CS) sales business and all CS quotations within the assigned district (Point of sales quotations are responsibility of Account Managers KAM, US, PM&CC and IS)

  • Promoting and executing the sales of CS products together with district sales teams in accordance with the CS sales strategy

  • Establishing and maintaining effective Customer / Distributor relations in cooperation with the district management and district sales teams

  • Responsible for analysis of CS business data, market trends and competition to strategically position CS sales products in a competitive and profitable manner

  • Responsible for registration and reporting of sales activities using sales tools in accordance with reporting requirements

  • Providing input and feedback on sales strategy and planning to district and regional management

  • Supporting the Account Manager in case of point of sale deals

  • Responsible for maintaining and increasing CS service contracts for Installed Base

  • Promote and execute the sales of out of warranty contracts

  • Promote and execute the sales of higher level CS contracts (e.g. silver to gold)

  • Promote and execute renewal of CS contracts

  • Responsible for reporting customer feedback according to applicable quality standard policy

To succeed in this role, you should have the following skills and experience:

  • Degree level education or equivalent

  • Experience in Customer Services ideally from Health Care background

  • Good understanding of sales approach or ideally solid sales experience

  • Outgoing and friendly personality with a winner mentality

  • Strong communication and analytical skills

  • Good experience with Excel

In return, we offer you the unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.

Employment Equity

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Only apply for this role if you are a South African Citizen by birth or Naturalization prior to the 27 April 1994.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video at .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at on our career website, where you can read stories from our employee blog at . Once there,you can also learn about our recruitment process at , or find answers to some of the frequently asked questions at .