Key Areas of Responsibility:
CUSTOMER OWNERSHIP / LOYALTY
Establishes positive customer experiences and relationships.
Active support to implement service strategies to achieve customer loyalty.
Manage customer relationships and effectively partner with peers and regional sales counterparts.
Active support of the transition from break fix operating model to customer solution focused operating model (account management).
Keep customer and other stakeholders informed throughout the implementation
Active support to improve operational performance and compliance individually and across CCT.
Active support of change initiatives to improve efficiencies, productivity, and the execution of business commitments.
Active support of team accountability through active participation in CCT.
Manages all company assets effectively and per company policy.
PRS connectivity at PIIC iX installations (Install FSE only).
OPERATIONAL FINANCIALS (Ethics & Values, Self-Knowledge, Time Management, Action Oriented)
Active support of financial performance results within CCT including service revenue and equipment revenue.
Collaboratively develop territory strategy to drive growth and productivity with the highest level of integrity.
Works cross functionally to manage risks and identify growth opportunities (e.g. install base, VAS, Multi-Vendor, PCMS, US, IS) and leverages CCTs to support the growth.
Takes initiative to continuously develop technical and professional skills commensurate with business strategy and applicable emerging technologies.
Solid understanding of product / healthcare environment and is able to articulate customer use models.
Able to effectively and efficiently utilize all test equipment and tools.
Demonstrates solid Problem Solving Skills and Resourcefulness.
TEAMWORK (Peer Relationships, Customer Focus, Ethics & Values, Interpersonal Savvy, Problem Solving, Functional/Technical Skills)
Contribute to the overall success of PCMS Services by supporting decisions, aligning to strategies, and crossing boundaries to remove roadblocks for the attainment of team goals and objectives.
Evident leadership and participation in CCT.
Serves as a mentor and/or host for the orientation process; follows standard orientation process.
May be involved in National projects.
Participates and/or leads zone project team(s).
Viewed as a resource to the sales and clinical team.
Participates in fostering teamwork with local sales and clinical team.
Demonstrates the ability to hold a crucial conversation, might involve manager.
Communicates appropriately to other team member’s customer concerns.
Gives feedback to internal team members and their managers for a job well done, including 3rd party providers.
Job Knowledge, Skills, Education, and Experience Requirements:
BS Computer Science/Biomed disciplines with at least 3-5 years’ experience or AS Computer Science/Biomed disciplines with 5+ years’ experience in Healthcare / IT Technologies.
CCNA certification required
Microsoft and other certifications are desirable (i.e. MCTS, MCITP, VM WARE)
Knowledge of Patient Monitoring systems preferred
Previous experience working in a hospital environment required.
Ability to adapt to changing work requirements in a complex, fast pace environment.
Strong organizational skills, self-disciplined, and the ability to work independently.
Ability to communicate effectively with various levels of employees and customers both verbally and in writing.
Ability to effectively operate in a team driven environment and share knowledge to achieve assigned goals and objectives.
Influence internal and external resources to a stated objective without formal authority.
Deliver required results with high levels of customer satisfaction, both internal external.
Physical Demands and Work Environment
Job operates in the hospital/medical environment and remotely from home office location.
Potential exposure to hazardous physical, chemical, and biological agents.
Frequently in contact with electrical equipment and wireless networks.
This role routinely uses standard office equipment such as computers, phones, medical test equipment.
Average driving is 1-4 hours daily and may exceed 50% at times. Occasional overnight stays and travel by air or train may be required.
Responsible for carrying and monitoring company cell phone and being available and responsive during scheduled and non-scheduled hours, except during rest and meal periods as required by applicable state law.
Must be flexible in working hours as this position will require customer support during non-regular business hours, mandatory overtime on short notice, and/or weekend work as necessary.
Ability to participate in an on-call rotation to provide customer support.
Regularly speaks, hears, and views computers.
Frequently lift, carry, push, or pull up to 30 pounds. Occasionally lift or carry up to 50 pounds, with assistance available.
Occasionally twist, and crawl.
Frequently stand, walk, stoop, kneel, and extended reach.
Regular grasping and repetitive hand movements.
Use of personal protective equipment may be required including, but not limited to, safety glasses, hard hat, hard toed shoes, and medical rubber gloves
In this role, you have the opportunity to
We challenge you to join Philips Healthcare as a Field Service Engineer supporting Patient Monitoring where you will WOW our customers by using your strong technical skills in providing the best in class customer service!
As part of the Service engineering organization you will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers.
You are responsible for (but not limited to)
Philips is seeking a Patient Monitoring Field Service Engineer to be placed in the Kansas City, KS Area covering Kansas and Western Missouri (as well as other areas as needed).
• Install, service, and test complex IT networks following stringent real time patient data requirements.
• Troubleshoot complex network issues to ensure acceptable Quality of Service.
• Install complex, multi-phase systems composed of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments across the geography.
• Provide technical review of system configurations to ensure viability of system performance.
• Lead and direct a diverse team of internal and external resources.
• Own the customer experience through the life cycle of customer systems from installation through end-of-support.
• Grow the PCMS business in the assigned geography within the scope of both equipment and service revenue and contract revenue.
• Work within a dynamic customer care team with clinical, sales, and service partners to support the business activities at the highest level.
You are a part of a team
This particular position will work within the Monitoring & Analytics and Therapeutic Care (MATC) organization. This division of Philips Healthcare specializes in the installation and service of patient monitoring devices, networks, and telemetry systems. As hospital environments become more integrated the service organization is looking to expand its ability to install and service complex networks as well and consult with customers on high end integrations.
Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.
To succeed in this role, you should have the following skills and experience
• BS Electrical Engineering/Computer Science/Biomed disciplines with at least 3 years’ experience or AS Electrical Engineering/Computer Science/Biomed disciplines with 5 years’ experience in Healthcare / IT Technologies.
• CCNA certification is required. Higher certifications are recommended.
• Microsoft and other certifications are desirable (MCTS, MCITP, VM WARE)
• Extensive knowledge of Patient Monitoring systems.
• Influence internal and external resources to a stated objective without formal authority.
• Effectively negotiate.
• Deliver required results with high levels of customer satisfaction, both internal external.
• Previous experience working in a hospital environment.
• Must possess a valid driver’s license
This position will require you to meet all customer specific mandates such as vaccinations and or screening tests.
In return, we offer you
We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .
Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, and protected veteran or marital status.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.