Customer Service Delivery Manager- Perú
In this role, you have the opportunity to:
To provide strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers.
You are responsible for:
Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients.
Develops customer service department procedures. Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries.
Reviews warranty claims.
Develops and manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved.
Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
To succeed in this role, you should have the following skills and experience:
Bachelor degree in Biomedical Engineering, Bio engineering or Business Administration with experience working in companies related Healthcare.
Experience in medical equipment repair.
Fluent in English.
Process understanding & Problem solving methodology ( LEAN)
Based in Peru, Lima will act as a Customer Service Delivery Manager for Philips Healthsystem.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .
Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.