In this role, you have the opportunity to
Install, service, repair and support highly technical electronic and laser equipment at customer sites worldwide ensuring the operational quality of all company products and complete customer satisfaction. This position provides technical phone support to co-workers on the operation and troubleshooting of all company equipment, tools and systems.
The territory for this position support the greater Little Rock Arkansas, northern part of LA and Memphis TN. Candidates must reside within a commutable distance to the territory (Little Rock, AR).
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.
You are responsible for
Evaluate, diagnose and repair a wide variety of system and equipment malfunctions and provides preventive maintenance on equipment for customers within the assigned territory; May provide service on equipment in other territories or trade shows as assigned by Management
Serve as liaison between customer and Management on standard service related and technical matters. Also responsible for providing feedback on Customer Satisfaction on all company products and services
Provide on-site direction to customers on the operation and maintenance aspects of assigned equipment. Understand technical specifications and is able to communicate these as well as the FDA approved indications for use for all company products
Provide training to all customers and company staff on the safe operation, function and operation of company equipment on an annual basis
Perform administrative duties such as preparation of service, travel, expense reports, service reports, shipping forms, HazMat Shipping and RMA’s. Assists other department personnel with the completion of these documents
Required to follow all company standard operating procedures (SOP’s) and technical bulletins (TB’s) for each service function assigned
Schedule all travel arrangements according to company policy. Ensure that the most cost-effective services for travel are utilized and that service calls are grouped together whenever possible
Required to effectively communicate and coordinate activities with the Operations group and members of the Sales Team regarding all demonstrations, training, preventive and emergency calls
Responsible for the sales of service agreements and time and materials calls to all sites within the assigned region
May assist with the identification and resolution of design problems and equipment enhancements
May assist in developing strategic plans and objectives for the department that are consistent with corporate goals
May assist in the recruiting and training of new field service personnel and recommends promotions for field service personnel
You are a part of
As part of the Global North America Service and Sales team, you'll be part of the National Image Guided Therapy Devices service organization supporting the south zone. You’ll benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratings.
To succeed in this role, you should have the following skills and experience
Bachelor degree in an electronics or technical field and/or an Associate’s degree in laser/electronics technology or an equivalent work experience is required.
5+ years of related experience required in the medical device service field. CVX300 Excimer Laser experience is preferred.
Component level electronic troubleshooting skills and laser/electro-options troubleshooting abilities required
Understand and apply electronic, mechanical and networking theory to install, diagnose and repair equipment including knowledge and use of all necessary tools and test equipment. Understanding of mechanical theory preferred
Strong organizational skills, self-disciplined and the ability to work independently and communicate effectively with various levels of employees and customers both verbally and in writing
Ability to effectively operate in a team driven environment to achieve assigned goals and objectives.
Ability to read and interpret schematics and site drawings with minimal assistance
Have and maintain a valid driver’s license
Must be willing to travel both domestically and internationally and should expect an average of 3 nights and 4 days in the field each week
Material and Equipment Directly Used : Computers and required software, Portable Vacuum Systems, CVX-300®, Standard Hand Tools, Oscilloscopes, DVM, High Voltage Equipment, Laser Energy Measuring Equipment, BlackBerry’s. Incumbent will work with compressed gases, optical cleaning solutions and solvents as well as other chemicals that require special handling.
This position will require you to meet all customer specific mandates such as vaccinations and or screening tests.
In return, we offer you
Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.