In this role, you have the opportunity to
To manage & organize the collections and dispute management activities according to a clear policy in terms of efficiency (priority setting, to do lists, shared customers, registration & follow up) and effectiveness (minimal overdues and disputes). This function should be performed in close cooperation with the businesses and the third party service provider (who executes large part of the collection and dispute management activities) in order to minimize the outstanding receivables
You are responsible for
Organize, support and develop accounts receivable process
Establishes, implements, and maintains an effective overdue control and follow-up program for all customer accounts that are late, overdue, potentially overdue, or written-off
Execute the collection process for defined customers (e.g. strategic customers)
Organize, support and develop cash & collection process
Follow up on relevant queries and solving escalations in close cooperation with sectors
Responsible for compliance of ICS checks
Participate as an active member in Dispute Council
You are a part of
The role will be situated in the credit and collections team within Accounting Operations in the GBS Lodz Hub.
To succeed in this role, you should have the following skills and experience
Collections experience essential (at least 5 years)
Background in F&A, Economics or Business Administration
Customer service focus
Determination to achieve excellent results
SAP and Customer Master data process knowledge
Excellent communication and negotiation skills
Team player, Open minded change agent who demonstrates the Philips Behaviors
Project management: development and deployment of new processes and procedures
Basic qualitative data: DBO, AR overdue as percentage of AR Balance, Collectable AR overdue as a percentage of AR balance, Collectable AR overdue older than 60 days as a percentage of AR balance, measurement of actual cash collection against collection targets
Customer Satisfaction rating from business
In return, we offer you
A path towards your most rewarding career. Succeeding in this regional role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .