Customer Service Specialist – Service Parts Recovery
In this role you will be responsible for
Organizing returns of Service Parts from our customers, by supporting the customers with recognizing the parts and preparation of return documents, requesting appropriate transport services, and monitoring the speed and effectiveness of the whole process.
You are responsible for:
Work within the customer services organization
Contact customers (mainly by phone) to agree on the collection of service part
Check with the customer the correctness and completeness of return documentation, if necessary guide the customer to achieve that
Support the customer with resolving any issues or doubts related to the return
Request a collection with a carrier and monitor if it was effective
In case of failed collection, investigate the problem to assure successful next attempt
Record notes and events in the tracking system
Report and escalate on recurring issues to drive continuous improvement
To succeed in this role, you should have the following skills and experience
Bachelor’s degree in business or related field
Professional experience in fields related to customer service operations
Fluent German or French or Dutch or Swedish or Spanish
Comprehensive PC skills
Strong communication skills and problem solving mindset
In return, we offer you
The unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.
Annual bonus based on performance achieved
Private medical care with option to extend it to family members
Benefit System cards
Discount for Philips’ products
Relocation package applicable for people moving in from outside of Łódź region
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .