Create monthly reports for the team.
Create service contracts in the system management system based upon a signed contract quote.
Add the agreed contract features relevant for appropriate services execution, pricing and billing information
Connect the correct Installed Base Product
Renew the contracts based on signed quote or renew the contract based on the original quote in case of silent renewal agreement with the customer.
End the contract upon request from customer or per internal reason.
Create contract amounts via credit note if necessary.
Customer Service Specialist
New Centers of Excellence in Łódź, Poland
At Philips, we have a 125 year history of creating meaningful innovation. These innovation and the quality of our products but also our services has always been a top priority.
Within our Centers of Excellence we bring together supporting roles within Finance, Procurement, Customer Service and Supply Chain, enabling you to have a career in an international, cross functional environment.
In this role you will be responsible for
Enabling the smooth operation of the service business by providing support related to installed base and contract management functions, coordinating spare parts and returns process as well as coordinating accurate and timely case closure, invoices and cost assignment to customer contracts.
You are responsible for:
Contract management: creating, renewing or ending the service contracts in the management system and connecting the correct installed based product; adding the agreed contract features relevant for appropriate services execution, pricing and billing information
Service parts management: coordinating the effective flow of spare parts to fulfill services events on time; ensuring that the right spare parts have been ordered from internal supplier and delivered on the requested moment at the right location; monitoring and controlling the return of spare parts to the vendor
Service work order and billing management: checking and processing exceptions handling for customer cases to ensure completion within service level agreements; ensuring correct cost allocation; resolving incomplete cases by correcting errors to ensure integration with financial processes
To succeed in this role, you should have the following skills and experience
Bachelor’s degree in business or related field
Professional experience in fields related to in customer service or supply chain or accounting operations
Fluent English and French
Comprehensive PC skills, knowledge of SAP would be an advantage
Good organizational skills and attention to details
Problem solving mindset with ability to identify improvement opportunities
Strong interpersonal skills and the ability to work well as part of a team
Ability to multi-task and work in a fast-paced environment
Ability to work under minimal supervision on day-to-day activities, maintaining a high degree of integrity
In return, we offer you
The unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.
Annual bonus based on performance achieved
Private medical care with option to extend it to family members
Benefit System cards
Discount for Philips’ products
Relocation package applicable for people moving in from outside of Łódź region
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .
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