In this role, you have the opportunity to
provide operational support to our healthcare customers on daily basis for back office Customer Service department in multinational environment, covering administrative activities of the Installed Base, Contracts, Billing, Parts Central, Parts Reverse, Quotation.
You are responsible for
Contacting end customers by phone (outbound calls) and email to agree return pickups
Verifying discrepancies with customer and agree to collect returnable parts
Arranging transportation of recovered goods with couriers and forwarders
Monitoring and updating database for arranged pickups and calls attempts
Registration of installed products based on sales orders and handover documents
Maintaining customer installed base for parts consumption and removal of defective items
Carrying out on daily basis analysis of data accuracy including providing data for field audits
Updating statuses of installed products e.g. scrapped, storage, dismantled, operational
You are a part of
Global Competence Center in Łódź , where we centralize our transactional processes. We bring together supporting roles within HR, Finance, Procurement, Customer Service, Supply Chain and other, enabling you to have a career in an international, cross functional environment. Your future colleagues speak 25+ languages and represent 15+ different nationalities, supporting our operations in 50 countries on a daily basis.
In Customer Service – the most multilanguage department in GBS, you will have an opportunity to work with colleagues in various languages on multinational projects, where honest, professional, friendly atmosphere and sense of humor shape our culture.
To succeed in this role, you should have the following skills and experience
At least communicative level (B2+) of Swedish or Danish language
Professional experience in fields related to in customer service would be an asset
Practical PC skills, especially MS Excel
SAP knowledge would be an asset
Interpersonal skills required in interactions with internal and external customers
Ability to multi-task and work in a fast-paced environment
Good organizational skills and aptitude for details
In return, we offer you
The unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.
Annual bonus based on performance achieved
Private medical care with option to extend it to family members
Benefit System cards
Discount for Philips’ products
Relocation package applicable for people moving in from outside of Łódź region
Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at https://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video at https://youtu.be/ocnMFp1JBuM .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at https://www.careers.philips.com/professional/global/en/workingatphilips on our career website, where you can read stories from our employee blog at https://www.careers.philips.com/global/en/blog-unexpected . Once there,you can also learn about our recruitment process at https://www.careers.philips.com/global/en/recruitmentprocess , or find answers to some of the frequently asked questions at https://www.careers.philips.com/global/en/faq .