Philips is a diversified Health and Well-being company, focused on improving people’s lives through timely innovations. As a world leader in healthcare and lifestyle, Philips integrates technologies and design into people-centric solutions, based on fundamental customer insights.
You are a part of our Global Competence Center in Łódź, where we centralize our transactional processes. We bring together supporting roles within HR, Finance, Procurement, Customer Service, Supply Chain and other, enabling you to have a career in an international, cross functional environment. Your future colleagues speak 25+ languages and represent 15+ different nationalities, supporting our operations in 50 countries on a daily basis.
As a Team Leader are a part of Philips People Services team which is a is part of Global Business Services EMEA . Philips People Services (PPS) is the organization delivering common HR administrative & payroll services to Philips employees, managers and HR business partners, according to world class standards, in line with business requirements, leveraging PPS Centers and cooperating with external partners; thus leading to increased customer satisfaction and lower cost. PPS is the Human Resources Shared Services organization of Philips. A team of HR professionals delivering HR Services to Philips employees and managers at all stages of the career cycle. PPS delivers cost-effective people services by leveraging economies of scale, globalizing processes and simplifying the ways of working, while delivering superior HR experiences by listening and acting on our customers’ feedback.
Manage team supporting assigned countries at Philips Shared Service organization
Provide leadership for contact center and admin and payroll team, maintain and monitor assigned resources including reporting and headcount budgeting
Take care of team performance, KPIs, targets as well as coordinate the team development (performance appraisal, individual development, coaching, trainings)
Manage contact center activities
Manage administration and payroll operations
Ensure policies, procedures and processes meet the requirements of internal control standards (ICS)
Ensure proper customer interactions and follow up on received feedback
Ensure proper design and execution of personnel data management, time management, organization management and payroll processes
Manages integration activities related to admin and payroll
Align with other department heads to deliver consistent HR services
Coordinate the cooperation with outsourcing companies (3rd party providers)
Contribute to development of organization and staffing plan that complies with the requirements to support service delivery model
To succeed in this role, you should have the following skills and experience:
Previous relevant managerial experience (4-6 years’)
Fluent level of English is essential
Fluent level of Polish and/or Italian and/or Spanish would be a strong plus
Experience within SSC environment is a strong plus
Knowledge of HR area will be an asset
Evidence of excellent communication skills and ability to develop and maintain relationships at all levels
Ability to motivate and develop itself and others
Process thinking and improvement skills/attitude
Strong cultural awareness
A proactive approach, working independently to tight deadlines with minimal supervision
Good working knowledge of MS office applications
In return, we offer you
The unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.
• Annual bonus based on performance achieved
• Private medical care with option to extend it to family members
• Benefit System cards
• Discount for Philips’ products
• Relocation package applicable for people moving in from outside of Łódź region
• Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .