In this role, you have the opportunity to
Implement and improve the Order Management process objectives and the day-to-day management of the ordering process ensuring the consistent supply of high-quality services.
You are responsible for
Order management process for Products business (order creation and processing in SAP and ERP systems)
Providing administrative support – preparing reports, analyzing credit and pricing blocks, control goods in stock etc.
Customer complaints handling process – coordinate identify and solve any mismatches in placed orders or warehouse logistics process in case of wrong delivery, issue credit notes
In this role you will be in direct mail and phone contact with Philips customers and Key Account Managers
You are a part of
Our Global Competence Center in Łódź , where we centralize our transactional processes. We bring together supporting roles within HR, Finance, Procurement, Customer Service, Supply Chain and other, enabling you to have a career in an international, cross functional environment. Your future colleagues speak 25+ languages and represent 15+ different nationalities, supporting our operations in 50 countries on a daily basis.
To succeed in this role, you should have the following skills and experience
Graduate with Bachelor or Master degree
Fluent French is a must (verbal and written)
Intermediate English is a must (both verbal and written)
Experience with SAP is nice to have
Working in matrix organization experience preferred
Ability to inspire commitment, communicate and influence virtually
Strong influencing skills; convincing power
Very good communication skills and customer attitude
Self-driven and pro-active, able to work independently in a virtual environment
Developed analytical thinking skills with an eye for detail
Computer literacy essential and experience in MS office applications
In return, we offer you
The unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.
Private medical care with option to extend it to family members
Annual bonus based on performance achieved
Benefit System cards
Discount for Philips’ products
Relocation package applicable for people moving in from outside of Łódź region
Promotion of healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there,you can also learn about our recruitment process , or find answers to some of the frequently asked questions .